The role of work and the characteristics of the workplace have changed greatly in recent decades. Today, new technologies enable an almost seamless interaction between machines and humans and allow teams in different countries and time zones to collaborate effectively. In this paper, we focus on the question of how job motivation is affected by technologies in the changing workplace. First, we review the state of research on job motivation and examine challenges in light of current technology trends and predicted developments for the workplace of the future.
Job motivation is a well-documented construct connected to several company-relevant performance outcomes. However, our comprehensive literature review reveals a fragmented picture, with several disciplines addressing the topic from various points of view. We identify the four following schools of thought on workplace technologies and motivation: Technology as 1. background music, 2. hygiene factor, 3. motivator, and 4. influencer of mediators. While some scholars neglect technology in their considerations, others describe complex frameworks. This lack of unity reveals a further need for research. We suggest further research to develop holistic frameworks including moderators and to collect empirical data on the complex interactions between technology and job motivation.
In these times of increasing global competition among firms and advancing technological innovation at work, firm resources have become more important than ever before. Workplace design is affected greatly by these new technologies. In this paper I draw upon the research in the management literature specifically the Resource-Based View to discuss the prerequisites of workplace design that can be leveraged for a sustainable competitive advantage.Based on a qualitative approach with data from four cases, I develop a framework describing six interrelated characteristics of workplace design to enable sustainable competitive advantage: Value, Overlap with Firm Strategy, Inimitability, Complementarity, Versatility, and Expression.To align the complex resource bundle of workplace design with firm strategy and to ensure its potential benefits, management should consider these characteristics during planning and implementation of workplaces. Further research is needed to understand the relevance and individual impact of these characteristics in different industries or cultures and over time.
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