PurposeThe purpose of this paper is to investigate the role of empowering leadership in intraorganizational knowledge management practices and to reveal how followers' acceptance and use of the hotel management system affect this role.Design/methodology/approachA serial multiple mediation model was evaluated and tested using partial least squares structural equation modeling (PLS-SEM). The database was created from the results of a structured questionnaire obtained from 401 employees working in hotels in Turkey.FindingsThe findings of the study reveal that empowering leadership has a significant effect on followers' knowledge creation, sharing and application. It was also found that the acceptance and use of the hotel management system were partially complementary to the impact of empowering leadership on followers' knowledge management practices.Practical implicationsThis paper gives an insight into the empowering leader's role in gathering useful knowledge, which is self-managed within the organization, by encouraging, motivating, providing autonomous and supportive conditions and making it beneficial and easier for their followers to adapt to the organization's technologies.Originality/valueThe efficient management of knowledge in organizations through the use of technology is possible by distributing power to subordinates through expanding the theory of knowledge management, leadership and the acceptance and use of technology. Furthermore, this study contributes to the literature by establishing the theoretical foundation of the relationship between empowering leadership and knowledge management practices based on Dalkir's knowledge management model and by discussing the mediating effect of the core variables of the UTAUT model.

Bu araştırmada yiyecek içecek işletmelerine yönelik müşteri memnuniyetini etkileyen özelliklerin belirlenmesi amaçlanmıştır. Bu doğrultuda çalışmada nicel ve nitel araştırma yöntemleri birlikte kullanılarak sadece döner yemeği üzerine uzmanlaşmış ve uzun yıllardır hizmet veren bir restoranın müşterilerine yönelik anket uygulanmış ve söz konusu restoran müşterilerinin tripadvisor.com üzerinden yaptığı yorumlar incelenmiştir. Araştırmada elde edilen verilerin değerlendirilmesinde nitel veriler için içerik analizi; nicel veriler için frekans analizi, bağımsız örneklem t testi ve ANOVA kullanılmıştır. Yorumlardan elde edilen sonuçlar doğrultusunda müşteri memnuniyetini etkileyen özellikler arasında sırasıyla lezzet, atmosfer, personel ve temizlik önemli unsurlar olarak belirlenmiştir. Müşterilerin daha az önemli gördükleri unsurlar ise sunum, geleneksellik ve ulaşım olmuştur. Araştırmanın nicel sonuçlarında ise nitel bulgular ile uyumlu olarak lezzet ve atmosfer önemli özellikler olarak öne çıkmıştır. Müşterilerin restoranın hizmeti ile ilgili olumlu özelliklere olumsuz özelliklerden daha fazla değindikleri sonucuna ulaşılmıştır. Katılımcıların sosyo-demografik değişkenleri ile müşteri memnuniyetini etkileyen özelliklere ilişkin fark analizinde ise yalnızca meslek grubu değişkeninde anlamlı farklılık saptanmıştır. Araştırma, işletmelerin memnuniyet aracılığıyla müşterilerin davranışı üzerinde etkiye sahip olması ve rekabet üstünlüğü elde etmesinde önemli bir katkı sağlaması açısından önemlidir.

Event tourism has undergone a serious change in the world with developing technology and innovations. In this respect, this chapter examines the direct, marketing, and management effects of technology on event tourism with a literature review. Studies in this field in the literature show that technologies such as artificial intelligence, big data, robots, decision support systems, internet of things, 5G cause behavioral changes in tourists; thus, event organizers use these technologies effectively to keep up with this change. In this context, academic studies in the field, new technologies, and methods used, innovation strategies are explained in detail in the book section, and a framework has been developed and presented to examine smart event tourism in detail. The results of the research are thought to contribute to the literature and offer managerial solutions.

This study provides a bibliometric review on the information technology (IT) related articles published in tourism and hospitality (T&H) journals which are indexed in Social Science Citation Index (SSCI). A database with detailed information was created through the Web of Science (WoS) using 5070 articles from 32 journals. Frequency tables of the publications were given and co-occurrence, co-citation, co-authors, and keyword analysis were conducted. Findings indicate that Structural Equation Modelling and Venkatesh's Unified Theory of Acceptance and Use of Technology was mostly used in studies on IT in T&H. Additionally, some trend topics have been specified according to study findings. This paper gives a deep understanding of IT researches in T&H through bibliometric analysis.

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