ABSTRAK Jakarta Selatan sebagai pusat permukiman dan pusat kegiatan ekonomi di DKI Jakarta, mengalami pertumbuhan penduduk setiap tahunnya yang mengakibatkan peningkatan berbagai kebutuhan, salah satunya adalah kebutuhan untuk mobilisasi yang ditunjang dengan adanya transportasi berupa kendaraan pribadi dan kendaraan umum. Seiring dengan berkembangnya teknologi, mulai diterapkan teknologi informasi pada angkutan umum sebagai solusi masalah kemacetan dan masalah angkutan umum konvensional. Penelitian ini bertujuan untuk mengetahui karakteristik dan perbedaan dari moda angkutan umum berbasis online di Jakarta Selatan. Analisis yang digunakan adalah analisis deskriptif. Berdasarkan hasil analisis, perbedaan karakteristik angkutan umum berbasis online tergantung pada perusahaan penyedia jasa. Perbedaan dari setiap perusahaan penyedia jasa angkutan umum berbasis online, yaitu negara asal dan cakupan layanan, jenis kendaraan yang digunakan, fasilitas pelayanan, metode pembayaran, fitur poin dan reward, jam sibuk, tarif angkutan sepeda motor dan mobil, serta biaya tambahan jika melakukan pembatalan. ABSTRACTSouth Jakarta as the center of residential and economic activities in Jakarta, experienced population growth every year. The increasing population of Jakarta Selatan resulted in an increase in various needs, such as the need for mobilization. The need for mobilization is supported by the transportation in South Jakarta in the form of private vehicles and public transportations. Along with the technology development, the information technology began to be applied in public transport as a solution to the problem of congestion and the problem of conventional public transport. The main purpose of this research is to determine the characteristics and differences of online-based public transportation is South Jakarta. This research use descriptive analysis. Based on the results of descriptive analysis, the differences of online-based transportaion depend on the service provider company. Differences from every online-based public transportation companies are origin country and service coverage, type of vehicle used, service facilities, payment method, point and reward features, peak hours, motorcycles and cars fare, as well as additional fees of cancellation.
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