The present study aims to support the hypotheses proposed in the research model to prove the fact that the suggested variables can contribute towards performance improvement. The study offers a novel variable namely ergo-iconic service value. The object of this study includes 118 three-star hotels located in the business districts of the Special Capital Region of Jakarta and West Java. The study used questionnaires that were distributed to hotel managers to acquire research data. The ergo-iconic service value as a mediating variable is proven to improve the marketing performance of the hotels. Other variables, namely, the ability to implement management system certification and the ability to adapt to technology also increase the mediating role of ergo-iconic service value. The hypotheses are empirically proven as all three variables successfully improved the hotels' marketing performance. The current research also shows that the role of humans is still significant, and human presence is required to improve performance despite the fact that we are currently at the Industry 4.0 era; in this case, not all activities should be taken over by robots.

The research is aimed to get an empirical support on the Influence of transformational leadership and creative leadership toward creative performance. This is an explanatory research by conducting surveys and interviews to all of respondents. The sample respondents were 350 staffs of Universitas Terbuka in all over Indonesia. The judgment purposive sampling method was employed in a specific criteria or consideration. The questionnaires were using 5 categories Likert scales. The categories, starting from the lowest to highest, were very disagree, disagree, moderate, agree and very agree. The data was analysed by Structural Equation Modeling (SEM) using LISREL software. The result of the study shows that transformational leadership was not significantly influenced the creative performance, so does the creative leadership. However, simultaneously, the transformational leadership and creative leadership significantly influence the creative performance.

This study aims to analyze and determine influence of forced distribution rating performance appraisal and merit pay toward performance of Directorate General of Taxes’s employees with job satisfaction as intervening variable at Blora Tax Service Office. Technique used for this study is census then data analyzed with SmartPLS. This research’s subjects are 80 low management employees at Blora Tax Service Office. The result of this research shows that forced distribution rating performance appraisal and merit pay don’t affect directly on employee’s performance. But forced distribution rating performance appraisal and merit pay have positive and significant effect on job satisfaction while job satisfaction has positive and significant effect on performance. Then indirectly through job satisfaction, forced distribution rating performance appraisal and merit pay have positive and significant effect to employee’s performance. This result shows that job satisfaction is a  suitable intervening variable for this research. Based on this research, it is suggested for future managerial policy with goal to increase performance, job satisfaction should be one of deciding factors.

Business resilience in digital technology era is not comprehensively overviewed. Thus, it is important to construct the body of the research and contributes to the current state of knowledge to understand the definition of business resilience in disruptive era. This study employs a systematic LITERATURE REVIEW of 76 papers that are categorized into two stream propositions: resilience and adaptive capability in digital technology era, and non-adaptive resilient one. The result reveals that when the business process adapt to digital technology, become more resilient and competitively sustained, while other do not. Future research may focus on speed adaptation capability in connectivity era.

This study analyzes the link between information technology utilization, work-family conflict, commitment, and employee performance. As this research targeting explorations, the total sample receive is 104 data, out of 210 samples targeted. The target of respondents is employees work in institution implementing work from home. The collected research data is still acceptable because the rate-of-returned questionnaire is> 80%. The research hypothesis testing carries out using the Structural Equation Model (SEM) approach based on Partial Least Square (PLS). From the results, employee’s utilization of information technology does not have a significant effect on commitment. However, this research contributes to the fact that employee performance influences the quality of work-family conflict and commitment.