The transport and logistics complex of Kazakhstan, international transport corridors and bridges provide a linkage in the formation of the Eurasian transcontinental bridge and ensuring the sustainable development of Kazakhstan. A modern transport and logistics system provides a highly efficient transport network within the country, an increase in cargo traffic in the territory of Kazakhstan, coordination of all modes of transport, development of the local transport infrastructure in the regions and integration of Kazakhstan transport infrastructure into the global transport system. Currently, the logistics sector has accumulated a set of problems. This problem concerns the technical and technological modernization of the transport system, which implies the reequipment of transport fleet and, accordingly, the technical and technological improvement of transport infrastructure. Kazakhstan adopts the experience of foreign countries, which use innovative transport technologies. Innovative technologies allow reducing transport costs and expanding regional cooperation. Kazakhstan has implemented an effective satellite tracking and monitoring system of transport and the latest information technologies. Kazakhstan cooperates with China in the field of transport and logistics, and develops transport and transit infrastructure, which makes it possible to service cargo flows with Europe. According to the Government Program of Development and Integration of Transport System Infrastructure until 2020, Kazakhstan attaches great importance to the development and renewal of rail, road, air, and water transport. Therefore, we propose to implement a set of measures aimed at developing the infrastructure of the transport and logistics complex in Kazakhstan. It is necessary to reequip the transport fleet, improve the technical and technological characteristics of transport infrastructure, develop multimodal transport technologies and improve roadside service. Based on public-private partnership, it is necessary to form a fund that would support the development of the national transport and logistics complex, the growth of transit traffic and the growth of tourism in the country. We propose to develop transit transport, logistics enterprises, logistics centers, warehouses, to implement national standards for logistics services. The United Transport and Logistics Company of Kazakhstan is required to establish a unified platform for transport and logistics services both in Kazakhstan and abroad. Such a company will provide data on transport routes, which will allow a client to choose the fastest route, improve the service of logistic services and shorten the delivery time, cost, safety and stability of cargo.

One of the main trends of modern reality is the rapid growth rate of the service sector. The modern level of development of the leading countries of the world shows the dynamic development of the service sector and their market, and the level of development of the service sector is a criterion of social progress. The development of the service sector and its improvement in meeting the needs of society are directly related to innovation. Also one of the indicators of the development of the service sector is the competitiveness of services, which is associated with the level of innovation in each service enterprise. The purpose of the study is to determine the prospects for the development of new forms and methods of customer service of JSC «Kazakhstan Temir Zholy» on the basis of innovative activity. The processes of globalization and changing technological structures form modern challenges for railway transport. The development of information and telecommunication systems, high-speed rail transportation technologies, globalization and optimization of logistics chains with the integration of various types of transport create the prerequisites and opportunities for a fundamental transformation of railway transport. When writing the article, the works of domestic and foreign scientists, materials of scientific and practical conferences, information resources of the Internet were used. The article discusses the innovative activity of the enterprise, innovative forms of service of JSC «Kazakhstan Temir Zholy». Proposed measures to improve the innovative forms of service JSC «Kazakhstan Temir Zholy».

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