concerning the mediation of positive psychological capital on the relationship between workplace fun and employee engagement. According to the results, Furthermore, these findings also indicate that positive psychological capital had direct effect on employee engagement. After the above mediation effects were accounted for, the results indicate that there remained an almost-nil association between workplace fun and employee engagement. Implications for management and future research are discussed
The current study analyzes the direct effects of Paternalistic Leadership might have on the Quality of Leader-Member Exchange. Data was collected through a survey of 269 of employees and their coworkers from the public administration of water resources and irrigation in eastern dakahlia, with a response rate of 86%. and used multiple regression analysis, to test the research hypotheses on the matched employee -coworker data. The results of this study confirmed the research hypothesis concerning the relationship between Paternalistic Leadership and the Quality of Leader-Member Exchange. According to the results, Furthermore, these findings also indicate that Paternalistic Leadership had direct effect on the Quality of Leader-Member Exchange. Implications for management and future research are discussed.
This study aimed to investigate the direct and indirect effect of the dimentions pf service quality dimensions on customer loyalty via the customer's happiness. Online survey was designed to collect data from (378) customers of mobile phone service companies in alggeria. Path analysis was applied to test hypotheses using Warp PLS7 program.The research results indicated a positive, significant effect of service quality dimensions on customer happiness, and a partial positive, significant effect of service quality dimensions (tangibility, reliability, responsiveness, security) on customer loyalty to the service provider's brand. It also found that there is a positive effect of customer happiness and customer loyalty, and contrary to our expectations, the results indicated that there was no indirect positive effect of service quality on customer loyalty to the brand of the service provider when the customer happiness was mediated. In light of the results of the study, a set of recommendations were suggested that could contribute to enhancing customer loyalty to the service provider's brand.
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