10.5937/sjm9-5538 = The role of quality methods in improving education process: Case study

Pavlović, Dragan; Todorović, Milena; Mladenovic, Srdjan; Milosavljevic, Pedja

doi:10.5937/sjm9-5538

Cited by 21 publications

(17 citation statements)

References 22 publications

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“…Less prevalent in the literature are the documented teaching and learning case studies where Lean principles have been applied. As evidenced in the illustrative case studies included in this paper (see Table 3), only two were associated with teaching and learning (see; Pavlovic et al, 2014, Leon, 2018.…”

Section: Lean In Heismentioning

confidence: 82%

Lean Six Sigma and quality frameworks in higher education – a review of literature

Davidson

Price

Pepper

2020

IJLSS

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Purpose This paper aims to present a review of literature that considers the use of quality frameworks in higher education (HE). Quality frameworks provide a minimum standard of teaching and learning of students. This systematic literature review identifies the tools and techniques to continuously improve the systems and processes that underpin teaching and learning are missing. With this in mind, the authors present a focus on Lean Six Sigma (LSS) as an improvement methodology adopted by the HE sector and present the factors that drive or hinder the implementation of LSS in higher education institutions (HEIs). Design/methodology/approach A review of the literature and thematic analysis has been undertaken relating to the application of quality frameworks and methodologies within the literature set. Findings The findings show that quality frameworks to be lacking insofar as their focus on compliance is no incentive for continuous improvement. This finding is not unique to the HEI sector and similar challenges exist in other sectors. A further finding identifies the need for academic professional practice to go beyond quality assurance to attend to the transformation of students. Together these present an apparent disconnect between continuous improvement methodology and HE quality frameworks. Research limitations/implications A literature review does have limitations insofar as some literature may have been missed because of different key terms. A further consideration being literature from 2019 not available at the time the review was conducted. Practical implications It represents the state of play in regard to the use of quality frameworks operating in HE and business schools. Insight is offered into how the use of continuous improvement methods can deliver quality in HE to benefit the sector, students and others. An agenda for future research is offered. Originality/value The discussion is valuable as it seeks to improve understanding of the relationships between methodologies with adopted quality frameworks in the HEI sector. A contribution is made in the use of force field analysis to represent the critical success factors and barriers of LSS in HEI.

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Section: Lean In Heismentioning

confidence: 82%

Lean Six Sigma and quality frameworks in higher education – a review of literature

Davidson

Price

Pepper

2020

IJLSS

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“…Emiliani (2015aEmiliani ( , 2015c claimed that through small process changes, consistent with Lean principles and practices, faculty members could reduce teaching errors, ensure steady student workload and flow and standardize curricular resources. Lean tools, such as value stream mapping, cause-and-effect diagrams and Pareto charts, have been shown to improve the development of teaching materials (Alagaraja, 2010;Pavlovic´et al, 2014;Tatikonda, 2007). While reporting the advantages of waste reduction, ensuring flow and preventing content errors through the use of Lean methods and tools, Alagaraja (2010) warned that a potential limitation is that the approach could lead to unsustainable increased workloads on faculty.…”

Section: Lean In Higher Educationmentioning

confidence: 99%

A review and perspective on Lean in higher education

Balzer

Francis²,

Krehbiel

et al. 2016

QAE

149

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Purpose-The purpose of this paper is to synthesize the accumulated body of research on Lean in higher education, draw conclusions to help guide successful Lean implementations and propose future research directions to establish a rich base of knowledge that informs both practice and research. Design/methodology/approach-This literature review examines the academic literature regarding the use of Lean in higher education across 64 publications. EBSCO definitions were used to assess and present the synthesized results, which are detailed at the department/unit level and at the organizational level. Findings-Overall, Lean appears to have significant and measurable value when used to improve academic and administrative operations in higher education. Such improvements are effective at the department/unit level or throughout the entire institution. However, implementing Lean within an institution is a serious undertaking that is most impactful if it involves long-term, strategic planning. Research limitations/implications-The groundwork has been established for the development of conceptual frameworks to further guide Lean initiatives in higher education. Such frameworks, together with further integration of organizational development and change management literature will define best practices when implementing Lean locally and throughout the institution. Originality/value-At the time of this writing, there has been no systematic review or integration of the published literature about Lean in higher education. This review provides a highly useful starting point for researchers interested in further developing theory about quality in academic institutions.

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“…This strategy allows corporations to maintain and enhance a competitive advantage so that they successfully complete in the global market place. Continuous improvement techniques such as Total Quality Management (TQM) (Martínez-Lorente & Dewhurst, 1998;Escanciano et al, 2002;Yang & Yeh, 2007), Six Sigma, Design for Six Sigma (DFSS), Kaizen, Theory of Constraints and Lean Enterprise support the Quality System (Kumar, , 2011Pavlović et al, 2014;Savage, 2007). The quality system is the underlying network that supports quality assurance and improvement functions of successful corporations in every sector of business today.…”

Section: Quality Management Systemmentioning

confidence: 99%

Design for six sigma: A review

Jenab¹,

Wu²,

Moslehpour³

2018

10.5267/j.msl

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Six Sigma is recognized as an essential tool for continuous improvement of quality. A large number of publications by various authors reflect the interest in this technique. Reviews of literature on Six Sigma have been done in the past by a few authors. However, considering the contributions in the recent times, a more comprehensive review is attempted here. The authors have examined various papers and have proposed a different scheme of classification. In addition, certain gaps that would provide hints for further research in Six Sigma have been identified. As a results the relationship between Six Sigma, Design for Six Sigma (DFSS), and how these two concepts support the quality system for organizational learning and innovation performance have been discussed that would help researchers, academicians and practitioners to take a closer look at the growth, development and applicability of Six Sigma in Design.

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10.5937/sjm9-5538 = The role of quality methods in improving education process: Case study

Cited by 21 publications

References 22 publications

Lean Six Sigma and quality frameworks in higher education – a review of literature

Lean Six Sigma and quality frameworks in higher education – a review of literature

A review and perspective on Lean in higher education

Design for six sigma: A review

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