Language, Migration and Social Inequalities 2013
DOI: 10.21832/9781783091010-006
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5. Language Work Aboard the Low-cost Airline

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Cited by 18 publications
(11 citation statements)
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“…Therefore, like other service industries (e.g. Lorente ; Piller and Takahashi ), linguistic inauthenticity in the Philippine ELT industry ideologically justifies why stakeholders in the market should offer other types of benefits as well as economic ones to compensate for their lack of authenticity.…”
Section: Resultsmentioning
confidence: 99%
See 1 more Smart Citation
“…Therefore, like other service industries (e.g. Lorente ; Piller and Takahashi ), linguistic inauthenticity in the Philippine ELT industry ideologically justifies why stakeholders in the market should offer other types of benefits as well as economic ones to compensate for their lack of authenticity.…”
Section: Resultsmentioning
confidence: 99%
“…For instance, Lorente () shows that Filipino/a domestic workers are required to embody and display what she terms ‘the scripts of servitude,’ that is, being polite, docile and friendly to their clients. Similarly, Piller and Takahashi () demonstrate that low‐fare airlines recruit Japanese flight attendants to mobilize their Japanese language and Japanese style of customer service, even though their English proficiency is relatively lower than that of their coworkers from an English‐speaking country. These studies have implied that ‘less authentic,’ ‘less standard’ and ‘non‐native‐like’ English speakers present and perform values and personalities distinctive from those of native English speakers in the workplace in order to compete within the stratified and ‘unequal’ structure of global English.…”
Section: Introductionmentioning
confidence: 99%
“…Stubbe, ), engaging more broadly with the way workers regard the food they are producing/preparing—for example, its quality, its purposes, and perhaps the people who will be eating it . This kind of commodity chain analysis would similarly require something more “holistic” than the language‐focused study of flight attendants by Piller and Takahashi (), relying on something more akin to Hochschild’s () richly ethnographic observations of the on‐the‐ground disciplining of flight attendants’ ways of being, feeling, and speaking (cf. also Cameron, ).…”
Section: Towards a Discourse‐centred Commodity Chain Analysismentioning
confidence: 99%
“…This has created new economic value for different ways of speaking and writing (cf. Cameron ; Heller , , ; Piller and Takahashi ; Thurlow and Jaworski , ). In tourism, the range of communicative events and textual objects that mediate as well as constitute part of the tourist consumption of various destinations and attractions is vast and always multimodal (Coupland and Coupland this issue; Jaworski and Thurlow ; Thurlow and Jaworski , this issue).…”
Section: Language And/in Tourismmentioning
confidence: 99%