6 in 1 Program Implementation to Improve the Quality of Public Services in the Population and Civil Service of Surabaya City

Abstract

This study aims to describe how the implementation of the 6 in 1 program in the Department of Population and Civil Registration Surabaya. The background of this research is the many forms of public services that are not integrated that cause queues at the Population and Civil Registry Office. The high number of queues results in rampant brokers, and inefficient and ineffective administration processes. So the Surabaya city government conducted an innovation program called 6 in 1. These problems were overcome with a 6 in 1 innovation program (handling moving, moving, active, dead, married, and divorced online letters). The 6 in 1 program is expected to provide easy access to public services in the field of population administration based on e-government. This 6 in 1 program is able to increase effectiveness and efficiency in service. This research uses a qualitative method with a case study approach. The research location is the Surabaya Population and Civil Registry Office. The results of this study indicate that the results of the implementation of the 6 in 1 program in the Department of Population and Civil Registration is the maximum is the best solution in an effort to improve public services in the city government of Surabaya to the public so that it becomes better and more efficient. So that the realization of good administrative services to realize the principles of good governance. This success is due to the readiness of resources, disposition arrangements between institutions and communication between stakeholders that goes well.

Pengaruh Kinerja Aparatur Terhadap Kualitas Pelayanan Pembuatan Kartu Keluarga di Kecamatan Tambun Utara Kabupaten Bekasi

“…Adanya oknum apparat, calo dan pungli (pungutan liar) sebagai pihak yang menjajikan kepengurusan dokumen administrasi kependudukan lebih cepat, masih banyak dijumpai di sebagian besar kecamatan di Indonesia (Haykal et al, 2020;Mafutra & Effiyaldi, 2021;Mujianto et al, 2021;Ratnawaty, 2021;Sembiring et al, 2020). Proses penerbitan yang lambat tidak sesuai dengan target pelayanan juga ditemukan diberbagai wilayah (Masruroh & Rahmaningtyas, 2020;Sopian & Israhadi, 2021).…”