A comparison of graduating seniors who receive job offers and those who do not according to hospitality recruiters’ selection criteria

Kwok, Linchi; Adams, Charlie; Du, Feng

doi:10.1016/j.ijhm.2011.07.008

Cited by 21 publications

(17 citation statements)

References 62 publications

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“…The scale's reliability was assessed by Cronbach's alpha (Table 1). All values were above the commonly accepted cut-off point of 0.70 (Nunnally, 1978), demonstrating good internal consistency, with an exception of C_O that was at a slightly below yet still regarded as adequate level (Kwok et al, 2012).…”

Section: Measurementmentioning

confidence: 61%

What is Wrong With The Quality of Hotel Service? The Critical Role of Work – Family Conflict and Its Negative Outcomes

Grobelna¹

2018

IJCM

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Background. Hospitality jobs are characterised by long, unsocial working hours, irregular and inflexible work schedules, limited time off, shift work, etc. All these aspects, including changes in customers' needs, create a stressful workplace, where increased demands require more time and energy from employees that "must be" devoted to work related activities instead of family life. Thus, unsurprisingly, hotel employees who try to deliver excellent service and meet high quality standards may be particularly prone to experience work-family conflict, which in turn may lead to very adverse effect for customer service and, as a result, many negative outcomes. Research aims. The aim of the study is to investigate the relationship between work-family conflict and its critical consequences for customer service. The research problem is to find an answer to the questions: 1. is there a relationship between work-family conflict and employees' depersonalisation, which is displayed by treating others (hotel guests) as objects rather that people, through cynical and uncaring attitudes, and 2. may employees' depersonalisation significantly decrease employees' customer orientation and the extra-role customer service. Methodology. The survey instrument was used to collect information from eight hotels in the Pomerania Province (Northern Poland). A total of 130 hotel employees agreed to participate in the study. Key findings. The study results showed that employees who experience high work-family conflict are also more likely to be detached and emotionally callous towards hotel guests, as a result demonstrating lower customer orientation and decreased extra-role service.

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Section: Measurementmentioning

confidence: 61%

What is Wrong With The Quality of Hotel Service? The Critical Role of Work – Family Conflict and Its Negative Outcomes

Grobelna¹

2018

IJCM

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“…The reliability values for the scales were as follows: 0.78 for EMP_ASPi; 0.83 for S_DED; 0.85 for S_CY; 0.78 for I_P CONG and 0.55 for NAT_WORK. Although the last coefficient alpha (for NAT_WORK ) is below the recommended value of 0.7, similar or even lower reliability values were still regarded as sufficient in previous studies, given the early stages of exploratory research (Kwok, Adams, & Feng, 2012;Richardson, 2010;Richardson & Thomas, 2012).…”

Section: Resultsmentioning

confidence: 84%

The Role of Work Experience in Studying and Career Development in Tourism: A Case Study of Tourism and Hospitality Students from Northern Poland

Grobelna

Dolot

2018

EBER

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“…The reliability alpha used to check the internal consistency of the items within the study constructs were as follows: 0.80 for EMP_ASP; 0.63 for N_ SP; and 0.60 for P_SP. Although both N_SP and P_SP had alpha below the recommended value of 0.7 (Nunnally, 1978), they were retained as even lower values of alpha are still considered to be sufficient in the early stages of an exploratory study (Kwok, Adams, & Feng, 2012;Tepeci & Bartlett, 2002).…”

Section: Measurementioning

confidence: 99%

Seasonality: Is it a Problem or Challenge Facing Future Tourism Employment? Implications for Management

Grobelna¹,

Skrzeszewska²

2019

JEMI

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Many countries have recently seen rapid growth in tourism which is perceived as an engine for economic growth and social development. On the other hand, many countries have been faced with problems of att racti ng and retaining well-qualifi ed employees, as many graduates do not enter the tourism industry on graduati on. This study aims to determine the atti tudes of Tourism and Hospitality (T&H) students towards the problem of seasonality in tourism employment and how it relates to students' employment aspirati ons. The research was conducted among students of higher educati onal insti tuti ons (HEI) located in Northern Poland (Southern Balti c Sea Region). A survey instrument was applied and 171 usable questi onnaires were retrieved and analyzed in this study. Students' percepti ons of tourism seasonality seem to be more positi ve than negati ve and it may relate to their working intenti ons on graduati on. Additi onally, students who declared their seasonal working experience referred to tourism seasonality more positi vely. This study makes useful contributi ons to the existi ng knowledge and management literature by showing that the ability to identi fy negati ve aspects of future career development, such as tourism seasonality, and the ability to manage it eff ecti vely, may have a positi ve impact on employment percepti on in the view of a future workforce.

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A comparison of graduating seniors who receive job offers and those who do not according to hospitality recruiters’ selection criteria

Cited by 21 publications

References 62 publications

What is Wrong With The Quality of Hotel Service? The Critical Role of Work – Family Conflict and Its Negative Outcomes

What is Wrong With The Quality of Hotel Service? The Critical Role of Work – Family Conflict and Its Negative Outcomes

The Role of Work Experience in Studying and Career Development in Tourism: A Case Study of Tourism and Hospitality Students from Northern Poland

Seasonality: Is it a Problem or Challenge Facing Future Tourism Employment? Implications for Management

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