Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) is a novel coronavirus that emerged in Wuhan, China in December 2019. It has caused a global outbreak which represents a major threat to global health. Public health resorted to non-pharmaceutical interventions such as social distancing and lockdown to slow down the spread of the pandemic. However, the effect of each of these measures remains hard to quantify. We design a multi-scale model that simulates the transmission dynamics of COVID-19. We describe the motion of individual agents using a social force model. Each agent can be either susceptible, infected, quarantined, immunized or deceased. The model considers both mechanisms of direct and indirect transmission. We parameterize the model to reproduce the early dynamics of disease spread in Italy. We show that panic situations increase the risk of infection transmission in crowds despite social distancing measures. Next, we suggest that pre-symptomatic transmission could be a significant driver of the infection spread. Then, we show that the restricted movement of the individuals flattens the epidemic curve. Finally, model predictions suggest that measures stricter than social distancing and lockdown were used to control the epidemic in Wuhan, China. : medRxiv preprint human-to-human transmission. The rest of the interventions like the disinfection of public areas aim to reduce the chances of indirect transmission. While all of these measures slow down the propagation of the epidemic [7], the impact of each of these NPIs on the epidemic dynamics of COVID-19 remains hard to quantify.Mathematical modelling can be used to gain a deeper understanding of the transmission dynamics of infectious diseases. Compartmental models provide a theoretical framework to study disease transmission in a population of individuals [8]. These compartmental models can be implemented using a wide range of modelling methods. The simplest form of compartmental models uses ordinary differential equations to describe population dynamics during an epidemic. Susceptible-infected-recovered (SIR) models are one of the most commonly used compartmental models [9]. They describe the evolution of the number of infected individuals in a closed population. A recently published SIR model was used to quantify the effect of quarantine on the spread of COVID-19 [10]. Another class of widely used models consider four population classes: susceptible-exposed-infectious-recovered (SEIR) models [11]. These models are most suitable to describe the spread of diseases with a long incubation period, which is the case of the COVID-19 outbreak. In this context, an SEIR was recently developed and used to conduct a data-driven analysis of COVID-19 spread [12]. Other recent studies used SEIR models to estimate the basic reproduction number of this pandemic [13,14]. A more complex compartmental study was used to evaluate the capacity of the healthcare system in responding to . The impact of the control measures that were adopted to mitigate the COVID-19 o...