“…For governments, ICT innovations help introduce key public sector reforms in a transparent manner. Specifically, they hold the promise of bridging digital divides and reducing information asymmetries (Kanungo, 2003;James, 2004;Mistry, 2005), improving flow of information between government departments (Heeks, 2000), streamlining national health care systems (Kimaro and Sahay, 2007;Madon et al, 2007), contributing to the development of rural areas (Prakash and De, 2007;Kuriyan and Ray, 2009) and minimizing corruption (Puri and Sahay, 2007;Smith, 2011;Bussell, 2012). Clearly, from the perspective of the citizens, such innovations can provide easier and more dependable access to a spectrum of public services.…”