A Content Analysi̇s for Complai̇nts Related to Chi̇ld - Fri̇endly Hotels

Aslan, Sevinç; Tosun, Nurperihan; Kurtuluş, Sümeyye Arslan

doi:10.22139/jobs.492839

Cited by 8 publications

(3 citation statements)

References 36 publications

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“…Öztürk, Atasoy, and Arıkan (2018) in their studies on hotel businesses, which are considered to be "Child Friendly Hotels" in Antalya, have revealed that hotels do not fully have the feature of being child-friendly. Aslan, Tosun, and Arslan Kurtuluş (2019), on the other hand, investigated the complaints about the hotel businesses that provide ultra all-inclusive concept and are specified as child-friendly hotels and concluded that the complaints about the words "pool, food, bad, clean, money" are in the majority.…”

Section: International Journal Of Economic and Administrative Studiesmentioning

confidence: 99%

Evaluation of the Facilities and Guest Ratings of Starred and Boutique Hotels in Terms of Child-Friendly Features

Mazan

2023

Uluslararası İktisadi Ve İdari İncelemeler Dergisi

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Considering that children are influential in consumer purchasing decisions, hotel preferences of families with children, emerge as a subject that needs to be investigated. Turkey, which has a very rich and diverse structure in terms of climate, nature, history and culture; has the same richness and diversity in terms of hotel enterprises. In general, starred hotels as holiday villages and resort hotels built on larger areas and boutique hotels with smaller and unique architecture offer options for families with children. The aim of this study is to reveal the features of starred hotels and boutique hotels in terms of their facilities for families with children and the ratings made by the guests. In the study, starred hotels and boutique hotels in Etstur with facilities for children were selected and these hotels were evaluated in accordance with the purpose of the study. The findings that emerged as a result of the evaluations were interpreted in terms of theory and practice.

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Section: International Journal Of Economic and Administrative Studiesmentioning

confidence: 99%

Evaluation of the Facilities and Guest Ratings of Starred and Boutique Hotels in Terms of Child-Friendly Features

Mazan

2023

Uluslararası İktisadi Ve İdari İncelemeler Dergisi

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“…Accommodation businesses that can provide these opportunities are more preferred by families with children and can gain competitive advantage. The factors that have an impact on families with children and that are expected to be in child-friendly hotels are as follows (Emir and Pekyaman, 2010;Aymankuy and Ceylan, 2013;Kim and Park, 2017;Öztürk et al, 2018;Aslan et al, 2019):…”

Section: Literature Reviewmentioning

confidence: 99%

“…Since the behaviours of the employees is an important criterion in the tourists' intention to revisit (Aslan et al, 2019) and the families pay attention to the behaviours of the hotel employees towards their children, it is necessary to be careful in the selection of hotel employees in order to increase the rate of preference for child-friendly hotels.…”

Section: Literature Reviewmentioning

confidence: 99%

Çocuk Dostu Otel Değerlendi̇rmesi̇: Si̇de Bölgesi̇ Örneği̇

SAĞIR

GÜDÜL

2023

Beykoz Akademi Dergisi

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Today, people research the tourism business where they will stay for holiday in many ways and they prefer it according to the features of the business and the services it provides. For this reason, tourism businesses pay more attention to different services in order to gain competitive advantage by responding to the needs and expectations of tourists in the best way. Families with children tend to tourism businesses that can meet the expectations of their children and make them satisfied more than themselves when they go on vacation. In order to be the tourism business preferred by the tourists who have such expectations, some hotels offer more and differentiated services for families and their children to receive a safe, comfortable and satisfying holiday service. These hotels are referred to as “child-friendly hotels”. In the process of making a choice, the evaluations made by the guests on different platforms regarding child-friendly hotels are of great importance for families. As a result of the evaluations, families prefer hotels that are suitable for them and their children. In this study, it is aimed to evaluate the child-friendly hotels in the Side region within the framework of the points they have received from their guests according to their criteria, to rank them according to their scores and to determine the degree of importance of the criteria. Among the child-friendly hotels in the region, the evaluations about 19 hotels on the internet were reached, but due to the deficiencies in the evaluations, 8 hotels with accurate data were selected and these hotels were analyzed with the TOPSIS method. Within the scope of the analysis, the general score, features, cleanliness, comfort, food, price balance, service, location, building and rooms criteria of the hotels were evaluated. As a result of the analysis, an evaluation ranking was made among the hotels in the region according to the guest scorings.

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Evaluation of Consumer Complaints: A Case Study Using MAXQDA 2020 Data Analysis Software

KOÇAN,

YILDIZ

2023

Cankiri Karatekin Universitesi Iktisadi Ve Idari Bilimler Fakultesi Dergisi

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This case study examines consumer satisfaction levels and the number of complaints about the Trendyol brand posted on the sikayetvar.com website. This research presents the approach to analyzing the content of electronic complaints and categorizing them via the MAXQDA 2020 data analysis software. The results concur with published research that has observed that the lesser-known brands with low trade volume have high satisfaction levels and a small number of complaints, while well-known brands with high trade volume have high complaints and low satisfaction levels. Consumer dissatisfaction and negative brand image categories account for 54.76% of the complaints. In addition, it has been concluded that supply and cargo problems cause consumer dissatisfaction, and consumer dissatisfaction can negatively affect the brand image. In this context, the consumer-based equity of the brand may increase when the reproach and distrust of the brand decrease. Complaints of other electronic commerce companies can be also examined in prospective studies and their code-related maps can be created, compared, and partially combined in working towards producing a canonical theme, code, and exemplary expressions.

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A Content Analysi̇s for Complai̇nts Related to Chi̇ld - Fri̇endly Hotels

Cited by 8 publications

References 36 publications

Evaluation of the Facilities and Guest Ratings of Starred and Boutique Hotels in Terms of Child-Friendly Features

Evaluation of the Facilities and Guest Ratings of Starred and Boutique Hotels in Terms of Child-Friendly Features

Çocuk Dostu Otel Değerlendi̇rmesi̇: Si̇de Bölgesi̇ Örneği̇

Evaluation of Consumer Complaints: A Case Study Using MAXQDA 2020 Data Analysis Software

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