A Customer-Based Hospitality Education

Ashley, Robert A.; Bach, Susan A.; Chesser, Jerald W.; Ellis, E. Taylor; Ford, Robert C.; LeBruto, Stephen M.; Milman, Ady; Pizam, Abraham; Quain, William J.

doi:10.1177/001088049503600422

Cited by 40 publications

(3 citation statements)

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“…The importance of general management knowledge and skills was identified in studies conducted by Okeiyi's team (1994), Ashley et al (1995) and Breiter and Clements (1996). Okeiyi's team (1994) conducted a study to determine the importance of food and beverage competencies expected of hospitality management graduates from the point of view of practitioners, educators, and students.…”

Section: Developing Competencies In the Hotel Industrymentioning

confidence: 99%

“…In this study, human relations and managerial skills were rated as more important than technical skills. Ashley et al (1995) asserted that the top 10 areas of general management knowledge included: people skills; creative-thinking ability; financial skills; written and oral communication skills; developing service orientation; total quality management; listening skills; problemidentification and problem-solving skills; customer-feedback skills and individual and system-wide computer skills. The study also identified four competencies covering creative thinking and problem solving, communication, adapting to change, and teamwork as crucial for an effective program.…”

Section: Developing Competencies In the Hotel Industrymentioning

confidence: 99%

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Developing Hospitality Management Core Competencies Framework

Marneros

Papageorgiou

Efstathiades

2022

ICTR

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Developing a unique set of Core Competencies should be of primary concern to any business operating in the hospitality industry. This paper presents a framework for competency development, which is based on the views of both educators and industry professionals. By integrating knowledge from a variety of contexts and countries around the world, a set of generic core competencies has been derived via a systematic classification process. Specifically, forty competency statements have been posited taking the form of questions given to both educators and industry professionals. Subsequently, the responses have been analysed and, using taxonomy, a framework of seven core competency categories has been developed. The competency categories involve aspects of Human Resource Management (HRM); Professional Image; Operational Knowledge; Leadership; Communication; Information Management; and People Relationship Management. Specific competency items include essential capabilities for the hospitality industry such as: communicating effectively with clients and customers, identifying and solving problems, making decisions under pressure or in a crisis situation, and understanding the factors that influence the profitability of the hospitality enterprise. The proposed framework is meant to serve as a basis for developing a set of core competencies suitable for creating a sustainable competitive advantage for the hospitality industry. Further, the framework would be useful to educators, professionals and graduate students as a guide for cultivating a set of key competencies for success in the hospitality sector.

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Section: Developing Competencies In the Hotel Industrymentioning

confidence: 99%

Section: Developing Competencies In the Hotel Industrymentioning

confidence: 99%

Developing Hospitality Management Core Competencies Framework

Marneros

Papageorgiou

Efstathiades

2022

ICTR

View full text Add to dashboard Cite

show abstract

“…Another competency study was conducted by Ashley, et al (1995), in which the University of Central Florida's hospitality-management department invited twenty-five industry executives to be on an advisory committee. The executives participated in a four -hour brainstorming session to help identify the skills, knowledge areas and competencies critical for baccalaureate-level employees.…”

Section: Review Of Literaturementioning

confidence: 99%

Identification of Industry Needs for Baccalaureate Hospitality Graduates: A Delphi Study

Mayburry¹,

Swanger²

2011

Journal of Hospitality & Tourism Education

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The purpose of this research was to identify the knowledge, skills, and abilities (KSAs) expected of students graduating from baccalaureate institutions conferring four-year degrees in hospitality management. This study provided a confidential online forum, using Delphi methodology, to identify needed KSAs. Findings of this study suggest the top five KSAs students graduating from baccalaureate programs in hospitality management need for success in the industry are: good communication skills (oral), delivery of exceptional and consistent customer service, a commitment to high performance, people skills, and the ability to multi-task.

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A comparison of training activities in the Austrian and German accommodation trade using the TrainingActivityDegree

Langer

2003

Journal of Tourism Research

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This article introduces the TrainingActivityDegree (TAD), a new method for the quantitative measurement of training activities, by presenting the empirical results from a practical application in which the training activities in the Austrian and German accommodation trade were compared. In the accommodation trade survey, a clear need for a method for acquiring reliable data of training activities in a fragmented branch such as the accommodation trade arose. Consequently the TAD index was developed. The practical application within an exploratory survey demonstrates its suitability for acquiring and comparing training participation, not only in the Austrian and German accommodation trade.

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A Customer-Based Hospitality Education

Cited by 40 publications

References 0 publications

Developing Hospitality Management Core Competencies Framework

Developing Hospitality Management Core Competencies Framework

Identification of Industry Needs for Baccalaureate Hospitality Graduates: A Delphi Study

A comparison of training activities in the Austrian and German accommodation trade using the TrainingActivityDegree

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