A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®

Kyrillidou, Martha; Maciel, Michael

doi:10.29242/rli.271.2

Cited by 15 publications

(7 citation statements)

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“…Retrospective analysis of survey data from five surveys over a ten-year period was conducted to explore how changes and improvements in library services over the decade impacted on user perceptions. This approach is similar to those taken by the other two studies that looked at trends across a ten year period (Cook & Maciel, 2010;Greenwood, Watson & Dennis, 2011). In this UL study, means were compared between surveys and across the five surveys, to explore whether user perceptions changed as improvements to services and policies were implemented.…”

Section: Methodsmentioning

confidence: 99%

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review

McCaffrey

2019

New Review of Academic Librarianship

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University libraries are going through a period of enormous transformation, and have been for some time. This study considers ten years of both incremental and transformational change at the University of Limerick (UL) Library in Ireland. In the last decade library services, staffing, collections and spaces underwent great changes, in line with international trends. Retrospective analysis of LibQUAL+ survey data from 2007 to 2016 was conducted to explore how users responded to these changes and to their gradually transforming library. This study outlines the many changes that occurred in the library over the course of ten years and found that satisfaction levels steadily increased in tandem through a systematic step-by-step approach to driving continuous improvement and managing change. The data tells a compelling story of a library where staffing, services, collections and spaces transformed and where readers' perceptions of the quality of library services significantly improved.

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Section: Methodsmentioning

confidence: 99%

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review

McCaffrey

2019

New Review of Academic Librarianship

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“…Salah satu metode yang digunakan untuk mengukur kualitas layanan perpustakaan adalah teori LibQUAL+®. Dimensi kualitas layanan perpustakaan menurut LibQUAL+®, yaitu pengaruh pelayanan (affect of service), pengendalian informasi (information control), dan perpustakaan sebagai tempat (library as place) [2].…”

Section: Pendahuluanunclassified

Aplikasi Model Persamaan Struktural dalam Analisis Pengaruh Kualitas Pelayanan ( LibQUAL+®) terhadap Kepuasan dan Loyalitas Pemustaka

Irianingsih

Nahar

Larasati

2017

JMI

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ABSTRAKModel Persamaan Struktural banyak digunakan untuk penelitian di berbagai bidang. Dalam bidang pendidikan, khususnya di perguruan tinggi, perpustakaan adalah salah satu sarana yang sangat dibutuhkan untuk menunjang kegiatan pendidikan, penelitian dan pengabdian pada masyarakat. Dalam paper ini Model Persamaan Struktural diaplikasikan untuk melihat pengaruh kualitas layanan perpustakaan berdasarkan metode LibQUAL+® terhadap kepuasan penggunanya serta untuk mengetahui bagaimana kepuasan tersebut mempengaruhi loyalitas pengguna perpustakaan FMIPA Universitas Padjadjaran. Hasil yang diperoleh adalah aspek information control paling berpengaruh terhadap kepuasan pengguna perpustakaan. Faktor kepuasan juga sangat berpengaruh terhadap loyalitas pengguna perpustakaan dengan presentase 75,589 %. Artinya kepuasan pengguna perpustakaan FMIPA Universitas Padjadjaran sangat berpengaruh terhadap faktor loyalitasnya.Kata kunci : Model Persamaan Struktural, LibQUAL+®, kepuasan pemustaka, loyalitas pemustaka. ABSTRACT Structural Equation Modeling is one of important statistical PendahuluanModel Persamaan Struktural (SEM) merupakan salah satu teknik analisis multivariat untuk menganalisis hubungan antara variabel laten (variabel yang tidak dapat diukur secara langsung) dengan variabel manifes (variabel yang dapat diukur secara langsung). Model Persamaan Struktural dengan bantuan software banyak digunakan untuk penelitian pada beberapa bidang, seperti pendidikan, pemasaran, sosiologi, kesehatan, psikologi, dan sebagainya. Dalam bidang pendidikan, khususnya di perguruan tinggi, perpustakaan merupakan salah satu sarana yang sangat diperhatikan karena merupakan unsur penunjang dalam kegiatan pendidikan, penelitian, dan pengabdian kepada masyarakat; sebagai fungsi edukasi, sumber informasi, penunjang riset, rekreasi, publikasi, dan interpretasi informasi [3]. Perkembangan dan kwalitas suatu perpustakaan sangat dipengaruhi oleh kepuasan dan loyalitas pemustakanya.Kualitas layanan perpustakaan akan berpengaruh terhadap kepuasan dan loyalitas pengguna perpustakaan (pemustaka). Kepuasan pemustaka merupakan tingkat kesepadanan antara kebutuhan yang ingin dipenuhi dengan kenyataan yang diterima. Pengguna perpustakaan yang loyal adalah orang yang melakukan kunjungan ulang ke perpustakaan,

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“…According to Cook & Maciel (2010), the quality of library services is a latent variable that cannot be measured directly. One of the methods used to measure the quality of library services is LibQual theory.…”

Section: Introductionmentioning

confidence: 99%

Analysis (LibQual) on Loyalty and Library Satisfaction; A Case Study in YARSI University Library Service Center

Rizky

Huda

Muslikh

et al. 2020

j. Organisasi dan manaj.

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This study aims to analyze (LibQual): the effect of the performance of officers (affect of service) on user satisfaction; the effect of information access on user satisfaction; the influence of instructions and means of access (personal control) to the satisfaction of users; the effect of facilities and infrastructure (library as a place) on user satisfaction; the effect of the satisfaction of the visitors on the user loyalty; the effect (LibQual) on the loyalty of the visitors; the effect (LibQual) on the loyalty of the visitors through the variable user satisfaction. The data analysis method uses Structural Equation Model (SEM) with Lisrel 8.8 software. Respondents in this study were 180 students from YARSI University. This study presents a relative risk as a measure of effect size for categorical outcomes. Findings. The results of this study indicate that the LibQual component has a positive and significant influence on the visitors’ satisfaction and loyalty directly. Library satisfaction has a positive and significant effect on the loyalty of users directly. The LibQual component has a positive and significant indirect effect on loyalty through user satisfaction.

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A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+®

Cited by 15 publications

References 0 publications

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review

Aplikasi Model Persamaan Struktural dalam Analisis Pengaruh Kualitas Pelayanan ( LibQUAL+®) terhadap Kepuasan dan Loyalitas Pemustaka

Analysis (LibQual) on Loyalty and Library Satisfaction; A Case Study in YARSI University Library Service Center

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