2006
DOI: 10.3844/jssp.2006.121.126
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A Face Concern Approach to Conflict Management – A Malaysian Perspective

Abstract: This study presents a review of conflict management from a face concern approach. It presents the various definitions on conflict and types of conflict. It further looks at how face negotiation theory explains the use of various conflict management styles in individualist and collectivist cultures. In addition, it provides some insight into conflict management from a Malaysian perspective.

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Cited by 14 publications
(12 citation statements)
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“…However, numerous cultural differences exist and whilst both countries are economically capitalist, the unique brand of Malaysian capitalism and the neo‐liberal nature of Australian society (Joseph, ) are likely to contribute to the structure of the workforce. For example, Malaysia's collectivist culture focuses on harmonious relationships and maintaining the status quo (Abdullah & Lim, ) and workplaces in collectivist cultures can benefit from this by instilling a better sense of belonging, trust and concern for other employees and a predisposition to compromise (Rose, Suppiah, Uli, & Othman, ). In Malaysia, individual weaknesses are unlikely to be addressed because the team is responsible for outcomes instead, which also “saves face” for an individual and maintains the group harmony (Abdullah & Lim, ).…”
Section: Introductionmentioning
confidence: 99%
“…However, numerous cultural differences exist and whilst both countries are economically capitalist, the unique brand of Malaysian capitalism and the neo‐liberal nature of Australian society (Joseph, ) are likely to contribute to the structure of the workforce. For example, Malaysia's collectivist culture focuses on harmonious relationships and maintaining the status quo (Abdullah & Lim, ) and workplaces in collectivist cultures can benefit from this by instilling a better sense of belonging, trust and concern for other employees and a predisposition to compromise (Rose, Suppiah, Uli, & Othman, ). In Malaysia, individual weaknesses are unlikely to be addressed because the team is responsible for outcomes instead, which also “saves face” for an individual and maintains the group harmony (Abdullah & Lim, ).…”
Section: Introductionmentioning
confidence: 99%
“…But in this study's interview group, 28 percent (9) of the interviewees were categorized as having accommodating style. According to Che Rose, the tendency is that generally accommodating style is widely practiced in several contexts in organizations in Malaysia [2].…”
Section: Methodsmentioning
confidence: 99%
“…The paper aims to determine the dominant negotiating styles used by the leaders in the upgraded Teacher Education Institutes (TEIs), entities which are operating under Malaysia's Ministry of Education. In Malaysia, it was observed that few studies had focused on organizational issues with few exceptions [2,3].…”
Section: Introductionmentioning
confidence: 99%
“…In discussing about conflict in marriage, Buehler et al (1998) defines marital conflict as the existence of high levels of disagreement, stressful and hostile interactions between spouses, disrespect, and verbal abuse. Then, Rose et al (2007) concluded that the common theme dominant in all definitions about conflict are the aspects of differing needs, goals or interests and the perceived or real interference from one party unto the other party to achieve these needs, goals or interests.…”
Section: Theoretical Frameworkmentioning
confidence: 99%