A formative model of the relationship between destination quality, tourist satisfaction and intentional loyalty: An empirical test in Vietnam

Công, Lê Chí

doi:10.1016/j.jhtm.2015.12.002

Cited by 134 publications

(149 citation statements)

References 67 publications

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“…Among the options for the data collection, a closed questionnaire to be self-administered was chosen. With the aim of guaranteeing the validity of the questionnaire, the formulation of the items was based on items selected from previous research (Turner, 2008;Gelbman & Timothy 2010;Yoon, Lee & Lee, 2010;Sullivan, Bonn, Bhardwaj & DuPont, 2012;Zhang & Lei, 2012;Cong, 2016). From this initial set of items, a filtering process was done in two phases.…”

Section: Area Of Study and Methodologymentioning

confidence: 99%

Satisfaction and loyalty in the all-inclusive system in Cape Verde

Río¹,

Gálvez

Romero³

et al. 2018

TMS

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Satisfacción y lealtad en el sistema todo incluido en Cabo Verde AbstractThe aim of this paper is to analyse satisfaction and loyalty in the AllInclusive system in Cape Verde, one of the main destinations of sun and beach in Africa. The methodology used was based on surveys conducted with tourists. The data from this research have been analysed with SPSS 23 and AMOS IBM SPSS 23. The results of this research have shown that in order to achieve the loyalty of tourists, the role of both the agents and those responsible for the destination is very important; therefore, they should attract tourists with the right sociodemographic profile, and second, improve the knowledge and the attitude of the visitors regarding the different attractions of the "allinclusive" system. Thus, the value perceived by the tourists has a bearing on satisfaction, helping to reinforce loyalty to the destination.Keywords: All-inclusive system, attitude, perceived value, satisfaction, loyalty, structural equations, Cape Verde. ResumenEl objetivo de este artículo es analizar la satisfacción y la lealtad en el sistema todo incluido en Cabo Verde, uno de los principales destinos de sol y playa en África. La metodología utilizada se ha basado en la realización de encuestas a turistas. Los datos de esta investigación han sido analizados con SPSS 23 y AMOS IBM SPSS 23. Los resultados de la investigación han mostrado que, para logar la lealtad de los turistas, el papel tanto de los agentes como su responsabilidad en el destino son muy importantes; asimismo, primero, se debería atraer a los visitantes con un determinado perfil sociodemográfico y, segundo, mejorando el conocimiento y la actitud de los visitantes hacia las diferentes atracciones con el sistema todo incluido. Por tanto, el valor percibido por los turistas está relacionado con la satisfacción y, por tanto, ayuda a reforzar la lealtad al destino.Palavras-chave: Sistema todo incluido, actitud, valor percibido, satisfacción, lealtad, ecuaciones estructurales, Cabo Verde.

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Section: Area Of Study and Methodologymentioning

confidence: 99%

Satisfaction and loyalty in the all-inclusive system in Cape Verde

Río¹,

Gálvez

Romero³

et al. 2018

TMS

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“…Several recent researchers have measured customer's loyalty intentions (e.g. Cong, 2016;Dwivedi and Merrilees, 2016). In addition to this, Thaichon and Jebarajakirthy (2016) have measured customer's behavioral loyalty (behavioral perspective).…”

Section: Types Of Loyaltymentioning

confidence: 99%

Determinants of Customer Loyalty: A Review and Future Directions

Abu-Alhaija¹,

Yusof²,

Hashim³

et al. 2018

Aust. J. Basic & Appl. Sci.

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Customer's loyalty is received a great marketing attention (Wu and Ai, 2016)since its implications can not be overstated for modern businesses. In fact, customer's loyalty is regarded as a long-term asset (Kandampully et al., 2015), and a key business outcome (Ali et al., 2016; Kim et al., 2016). Having loyal customers is a required option for various companies based on its important role in creating sustainable competitive advantages (Wu and Ai, 2016). Marketing practitioners are also motivated to develop loyal customers towards their businesses as a central condition for the market success (Kandampully et al., 2015).Saturated markets motivate companies to re-focus on customer's loyalty to preserve their loyal customers (Kim et al., 2016). Loyal customers are considered essential for various service providers in competitive markets(Ali et al., 2016; El-Adly and Eid, 2016; Wu and Ai, 2016), as they would recommend their preferred products to other customers in the market place (Kim et al., 2016). Customer's loyalty leads to several economic benefits (Murali etal., 2016), such as, price premium (Kim et al., 2016),cost reduction (Murali et al., 2016), and additional sales revenue. Studying customer's loyalty is a vital research attempt due to its increasing significance for global companies (Haryanto et al., 2016). Marketing scholars have presented several loyalty models to enhance customer's loyalty. A recent review of the literature shows that marketing scholars have investigated customer's loyalty from different perspectives and factors (e.g.

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“…From this evidence there are indications that European nationalities participants have "likely" emotions and they are satisfied with almost all parts of their traditional food and food service experiences while on vacation in Vojvodina, Serbia. Early tourism researchers focused on the conceptualization of technical service quality (Cong, 2016) and defined service quality as the quality of opportunities available at a particular destination. This appears to be related to a tourist's quality of experience, feelings and overall food perception.…”

Section: Resultsmentioning

confidence: 99%

“…Loyalty to a tourist destination has been the subject of intense academic debate with respect to its measurement (Baker & Crompton, 2000;Ekinci et al, 2013). Loyalty has been defined and measured differently in the literature on marketing (Olsen, 2007) and tourism destination (Cong, 2016). Another issue for the behavioral loyalty measures in tourism contexts is the determination of an appropriate time frame during which customers may or may not return to a destination (Ekinci et al, 2013;Sirakaya-Turk et al, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Веза Између Традиционалне Хране И Лојалности Туриста Према Руралним Дестинацијама

Vujko

Petrović²,

Dragosavac³

et al. 2017

TEME

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Gastronomy tourism can be regarded as a travel to a destination for cultural purposes with experiences of unique and traditional foods at the destination. Based on this, the main hypothesis is set. It follows that traditional food is one of the main reasons for loyalty of tourists. The paper is based on empirical research carried out amongst 328 foreign tourists from eight countries who visited six traditional farm houses (Salaši) in rural destination of Vojvodina (Serbia) in August 2015. The purpose of the study is to investigate the role and importance of traditional food in tourist satisfaction and the extent to which traditional food affects positive attitude and loyalty of the tourists about the rural destination. Analysis of the findings revealed that the traditional food is the attribute that most affected the overall rural tourism experience in Vojvodina (Serbia). It is concluded in the paper that traditional food is important contributor to tourist satisfaction and that satisfied tourists are always pleased to return to a destination. АпстрактГастрономски туризам представља путовање мотивисано културниим разлозима, а поготово потребом посетилаца за јединственим доживљајем и традиционалном храном на одређеној дестинацији. На основу те констатације, постављена је главна хипотеза, а то је да је традиционална храна један од главних разлога лојалности туриста и позитивно утиче на развој руралних дестинација. Истраживање је спроведено на узорку од 328 страних туриста из осам земаља који су у августу 2015. године били гости у шест салаша на простору Војводине. Сврха рада је да се истражи улога и значај традиционалне хране као и обим у коме традиционална храна позитивно утиче на сатисфакцију туриста руралним дестинацијама и њихову лојалност према руралним дестинацијама. Резултати истраживања показују да традиционални специјалитети представљају главне адуте руралних дестинација и оно што највише утиче на целовит доживљај Војводине. Закључак истраживања је да традиционална храна представља један од значајнијих чинилаца који утичу на сатисфакцију туриста, а да се задовољни туристи увек радо враћају на дестинацију.Кључне речи: рурални туризам, гастрономски туризам, салаши, лојалност.

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A formative model of the relationship between destination quality, tourist satisfaction and intentional loyalty: An empirical test in Vietnam

Cited by 134 publications

References 67 publications

Satisfaction and loyalty in the all-inclusive system in Cape Verde

Satisfaction and loyalty in the all-inclusive system in Cape Verde

Determinants of Customer Loyalty: A Review and Future Directions

Веза Између Традиционалне Хране И Лојалности Туриста Према Руралним Дестинацијама

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