A Hierarchical Model to Evaluate the Quality of Web-Based E-Learning Systems

Abstract

The rapid growth of Information and Communication Technologies (ICT)—specifically, the Internet—has given emergence to e-learning. Resultantly, web-based e-learning systems are being increasingly developed to enhance the learning process. However, the utilization of such systems is low, mainly owing to poor quality content and overall design problems. To improve usage, it is imperative to identify the factors with the most significant impact on the quality of these systems so that the e-learning industry keeps these factors in consideration while developing e-learning systems. This study focused on the identification and prioritization of factors related to the design quality of e-learning systems through a hierarchical quality model. Thus, firstly, an extensive literature review was conducted to identify the factors that most affect the quality of web-based e-learning systems. Secondly, among the identified factors, only those with the most significant effect were considered. To identify the most important quality criteria, a survey was conducted. An instrument was deployed among 157 subjects, including e-learning designers, developers, students, teachers, and educational administrators. Finally, a second instrument was distributed among 51 participants to make a pairwise comparison among the criteria and rank them according to their relative importance. The identified and prioritized factors were classified into four main categories. Among these four factors, content was identified as the most important factor, whereas design was found to be the least important factor.

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Evaluation of Mobile Applications Usability of Logistics in Life Startups

“…The success of logistics startups depends on how easily and efficiently users are able to use the app to achieve their desired goal. If the utilization of systems or apps is low, mainly owing to poor overall design problem [20]. To avoid this, it is necessary to evaluate apps from the perspective of usability and in order to formulate guidelines for improvement.…”

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“…In order to share various information on the platform the portal acts as a gateway (information window) when users access the platform, and is being built with organic connection and user-friendly design [20,23,61,63,69,70]. The reason for the rapid rise of such portals is that it is necessary to provide services and information flexibly and quickly in accordance with the diverse needs of citizens [71], and smooth communication between stakeholders has become necessary as the network effect increases [20,23,[72][73][74][75][76]. In addition, the use of digital technology can enable citizens to more easily express and propose their opinions, improve citizens' awareness of public matters and increase the acceptance of policy decisions [15,20,23,61,64,65,70,74,75,77].…”

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