2011
DOI: 10.2139/ssrn.1867874
|View full text |Cite
|
Sign up to set email alerts
|

A Literature Analysis on Business Performance for SMEs: Subjective or Objective Measures?

Abstract: The study examines the basic research methodologies and approaches for assessing business performance. It provides a critical literature analysis on how perception-based evaluation can be used to evaluate performance, specifically for SMEs. The analysis of the literature covers articles from major journals related to the topic. The methodology followed during the conduct of this paper involves starting with the broad case of articles in general business performance measurement, then focusing on the indicators … Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1
1
1

Citation Types

0
68
0
5

Year Published

2016
2016
2024
2024

Publication Types

Select...
6
1

Relationship

0
7

Authors

Journals

citations
Cited by 64 publications
(73 citation statements)
references
References 19 publications
0
68
0
5
Order By: Relevance
“…Subjective approaches ask respondents for their assessment of the performance using various items and allow for assessing non-financial criteria. Subjective measures have been used substantially in the past (see Ingenbleek et al, 2013;Zulkiffli, 2014). The literature reveals that subjective and objective performance measures are highly correlated and give similar results (e.g., Wall et al, 2004).…”
Section: Conceptual Framework and Research Hypothesesmentioning
confidence: 99%
See 1 more Smart Citation
“…Subjective approaches ask respondents for their assessment of the performance using various items and allow for assessing non-financial criteria. Subjective measures have been used substantially in the past (see Ingenbleek et al, 2013;Zulkiffli, 2014). The literature reveals that subjective and objective performance measures are highly correlated and give similar results (e.g., Wall et al, 2004).…”
Section: Conceptual Framework and Research Hypothesesmentioning
confidence: 99%
“…The literature reveals that subjective and objective performance measures are highly correlated and give similar results (e.g., Wall et al, 2004). Therefore, it is appropriate to use subjective measures where objective measures are unavailable or hard to obtain (Zulkiffli, 2014). This study used subjective measures for several reasons.…”
Section: Conceptual Framework and Research Hypothesesmentioning
confidence: 99%
“…The overall cost of each phase until delivery to the user directly impacts the overall profitability of the organization. However, it is difficult to measure the cost impact of each phase on overall business performance [46]. In this situation, the impact of monetization can be measured by using the overall profitability of the organization as a measure of business performance.…”
Section: Discussionmentioning
confidence: 99%
“…The survey relies on subjective measures, given the limited availability of relevant objective data. Subjective measures are appropriate alternatives to their objective counterparts when there is difficulty in accessing the latter (Zulkiffli & Perera, ), and they do not necessarily yield less reliable results than objective data (Ward, McCreery, Ritzman, & Sharma, ). However, efforts were still made to triangulate the data to check its credibility (Patton, ).…”
Section: Methodsmentioning
confidence: 99%