2021
DOI: 10.20944/preprints202112.0265.v1
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A Literature Survey of Recent Advances in Chatbots

Abstract: Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent a… Show more

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Cited by 10 publications
(8 citation statements)
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“…Understanding these models is difficult because they employ complex non-linear interactions in densely-connected layers and operate in a high-dimensional space. Despite this, they are already deployed in high-impact settings Caldarini et al, 2022), underscoring the urgency of understanding and anticipating possible model behaviors. Some researchers have argued that interpretability is critical for the safe deployment of advanced machine learning systems (Hendrycks & Mazeika, 2022).…”
Section: Introductionmentioning
confidence: 99%
“…Understanding these models is difficult because they employ complex non-linear interactions in densely-connected layers and operate in a high-dimensional space. Despite this, they are already deployed in high-impact settings Caldarini et al, 2022), underscoring the urgency of understanding and anticipating possible model behaviors. Some researchers have argued that interpretability is critical for the safe deployment of advanced machine learning systems (Hendrycks & Mazeika, 2022).…”
Section: Introductionmentioning
confidence: 99%
“…By merging Sentiment Analysis, Automatic Natural Language Generation, and Artificial Intelligence Modelling Language, it is made possible. This paper [2] discusses about the intelligent conversational computer programs known as chatbots which are created to mimic human speech in order to provide automated online support and guidance. In order to give clients virtual support, chatbots have been widely used by numerous businesses due to their growing benefits.…”
Section: IImentioning
confidence: 99%
“…In a recent survey, Caldarini et al (2022) reviewed advances in chatbots by using the common approach of acquiring scientific papers from search databases, based on certain search terms, and selecting a small subset from the lot for analysis, based on publications between 2007 and 2021. The databases they used are IEEE, ScienceDirect, Springer, Google Scholar, JS-TOR, and arXiv.…”
Section: Related Workmentioning
confidence: 99%