A Loss of Credibility: Patterns of Wrongdoing Among Nongovernmental Organizations

Gibelman, Margaret; Gelman, Sheldon R.

doi:10.1007/s11266-004-1237-7

Cited by 149 publications

(154 citation statements)

References 14 publications

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“…Beneficiaries from time to time call for NGOs to be more transparent and honest in delivering their objectives. Gibelman & Gelman [14] support the ongoing argument in their study which emphasized the idea that the public has a right to know about charitable behavior and to demand a high degree of accountability especially in cases when NGOs receive donations from the public [15].…”

Section: Discussionmentioning

confidence: 99%

Validation of Customer Perspectives in the Context of NGO’s Performance Evaluation in Kenya

Ouko¹,

Rambo²,

Odundo³

et al. 2016

IJEFM

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Abstract:Customer segments are key performance gauge for effective and efficient Non-Governmental Organizations.There seems to be little assessment of customer related components in the NGO's performance measurement mix despite many donor-funded projects implemented in Nyanza region in Kenya. This study explored key customer perspectives guided by one of the Balanced Score Card model pillars in the NGO performance measurement concept. The study engaged 64 top managers of NGOs dealing in livelihood issues within Nyanza region. Structured questionnaire was used to explore critical areas of the customer perspective as performance indicators. Data analysis was based on descriptive statistics at the preliminary stage and hierarchical regression based on principal axis factoring. The results revealed four categories of customer perspectives in the competition. The leading category accounted for 17.25% of customer perspective performance characterized by presence of service charter, objectives related to customer/beneficiary services and existence of relevant ICT/information material. The second category accounted for 14.48% of the variance and was characterized by engagement in activities that respond to immediate beneficiary needs. The third category accounted for 13.11% and was characterized by the value of honesty, courtesy, transparency and beneficiary accountability. The last category of customer perspective accounted for 7.61% of the variance and was characterized by regular execution of beneficiary satisfaction survey. In conclusion, the study established that key customer perspectives in the NGOs performance measurement area the presence of service charter, clear objectives related to customer/beneficiary services and existence of relevant ICT/information materials. It therefore recommends putting more emphasis in regular beneficiary satisfaction surveys as this area is more likely to be ignored in the performance measurement.

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Section: Discussionmentioning

confidence: 99%

Validation of Customer Perspectives in the Context of NGO’s Performance Evaluation in Kenya

Ouko¹,

Rambo²,

Odundo³

et al. 2016

IJEFM

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“…Many allegations of corruption and fraud have been leveled against NGOs across the globe. Gibelman and Gelman (2004) state that the wrongdoings of NGOs can be grouped into "six major categories of wrongdoing: personal life style enhancement, parallel enterprises, resource expansion opportunities, theft, mismanagement of resources, and support of activities and groups outside of the organization's purview" (p. 370). The board of directors of an NGO is the policy making body and the directors have a duty to act in the best interest of others; however, this fiduciary duty varies from country to country and even varies at the local jurisdiction level (Ibid.).…”

Section: Ethical and Cultural Dimensions Of Asdmentioning

confidence: 99%

Quality of Governance and Ethical Public Service Delivery (PSD) in Developing Countries

García-Zamor¹

2015

JMS

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The article reviews different conflicting values that often put donor organizations on a collision course with the recipient countries. It focuses on public values and relates the topic to the broader value framework of quality of governance. It also discusses some of the problems that exist in several developing countries such as the absence of established acceptable ethical norms and when there are, they are ignored with impunity. It looks at the role of rampant poverty in breeding corruption, and the fact that public service institutions are weak. The cases of Nigeria (still a developing nation) and South Africa (an emerging economy that might join the BRIC group) are briefly reviewed. They present two insightful case studies to analyze the clash between public values and quality of governance in PSD with the two countries adopting different strategies. Although the article focuses on public service delivery (PSD), it also looks at public values in the broader value framework of quality of governance as one of the major obstacle for an efficient cross-national public service delivery. The ethical and cultural dimensions of Alternative Service Delivery are discussed both at global, national and local levels.

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“…We call the problem of asymmetric information in the context of donative nonprofits the fundraising problem. This problem is closely related to the problem of whether charities manage their funds wisely and efficiently, or the credibility problem (e.g., Gibelman and Gelman 2004;Ortmann and Schlesinger 2003). 1 We note that most of our arguments apply also to commercial nonprofits, which rely to a significant extent on income from selling their products, and, more generally, even to for-profits that provide experience or credence goods.…”

Section: Introductionmentioning

confidence: 95%

“…4 In rare occasions donations may come unsolicited. 5 This question addresses the wide-spread perception among donors that nonprofits, whether donative or commercial, are rather incompetent at spending money wisely and efficiently (e.g., Bradley, Jansen, and Silverman, 2003;Light, 2004Light, , 2004aGibelman and Gelman, 2004).…”

mentioning

confidence: 99%

“…Examples like the Red Cross's Liberty Fund, or the apparent lack of understanding of the importance of accountability and transparency displayed by the reporting behavior of Czech foundations or foundation funds, are likely to generate negative reputational spillover effects which can dramatically affect the trustworthiness, and ultimately the viability, of the third sector as a whole (Ortmann and Schlesinger, 2003;Gibelman and Gelman, 2004;Light, 2004Light, , 2004a Not sur pris ingly, given the prom i nent and rel a tively long-last ing role the third sec tor has played there, the USA has dealt with the fund rais ing prob lem for de cades (e.g., Ortmann and Schlesinger, 2003, pp. 82 -85; see also .…”

mentioning

confidence: 99%

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Certification as a Viable Quality Assurance Mechanism in Transition Economies: Evidence, Theory, and Open Questions

Ortmann¹,

Svitková²

2007

Prague Economic Papers

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Abs tract:Tra di ti o nal ly, en for ce ment of con su mer pro tecti on laws me ant to pro vide qua li ty as su ran ce of go ods and ser vi ces was con si de red a re spon si bi li ty of the sta te in its va ri ous gui ses. Un for tuna te ly, en for ce ment is an ex pensi ve, and hen ce par ticu lar ly pro ble ma tic pro po si ti on in tran si ti on eco no mies that have many com pe ting de mands on their very scar ce re sour ces. An al ter na ti ve mode of en for ce ment is through re pu tati on. Yet for re pu tati on to be able to ful fill this dis ci pli ning role, a high de gree of in for mati on flow, or transpa ren cy, is im pe ra ti ve. Transpa ren cy, of cour se, is not so me thing that tran si ti on eco no mies ty pi cal ly ex cel in. In this ar ticle we dis cuss a thi rd form of en for ce ment that re lies much less, or not at all, on the sta te, and that re lies on the mar ket only in di rect ly: Cer ti fi cati on agen cies for ce their mem bers to re ve al their (good) type through cost ly sig nals that can be "en gi nee red" to in du ce a se pa ra ting equi lib ri um. We dis cuss the vi a bi li ty of this sys tem of enforcement in an environment (namely, fundraising) where state and market have failed to deliver a satisfying degree of quality assurance.

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A Loss of Credibility: Patterns of Wrongdoing Among Nongovernmental Organizations

Cited by 149 publications

References 14 publications

Validation of Customer Perspectives in the Context of NGO’s Performance Evaluation in Kenya

Validation of Customer Perspectives in the Context of NGO’s Performance Evaluation in Kenya

Quality of Governance and Ethical Public Service Delivery (PSD) in Developing Countries

Certification as a Viable Quality Assurance Mechanism in Transition Economies: Evidence, Theory, and Open Questions

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