A novel assessment approach for EFQM driven institutionalization using integrated fuzzy multi-criteria decision making methods

Abstract

It is becoming increasingly di cult for enterprises to survive under competitive conditions. Enterprises with high levels of institutionalization are able to survive and reap more advantages than their competitors. Excellence models are widespread tools for measuring the degree of institutionalization of enterprises. In this study, European Foundation for Quality Management (EFQM) criteria are evaluated with fuzzy multicriteria decision-making techniques. The fuzzy DEMATEL method is used to determine the interactions amongst the main EFQM criteria. According to the relationship diagram obtained from the Fuzzy DEMATEL method, the weights of the subcriteria are calculated according to the expert evaluations using fuzzy analytic network process method. The criterion \Business Results" has been determined to be the most important criterion. The weights of the criteria are taken as input for the VIKOR method. Then, the institutionalization levels of six institutions, previously evaluated by EFQM, are reevaluated by the proposed approach. As a result, institutions A, B, E, and F achieve Excellence Award, while institutions C and D are assessed to deserve the 4-star competency certi cate. The institutional scores obtained by the proposed method and the scores given by the EFQM evaluators are statistically analyzed to demonstrate that the proposed method has produced meaningful results.

The application of fuzzy Logic in improving the Performance of the European Foundation for Quality Management(EFQM)

“…According to the suggestive model, the efficiency of a company can be gauged by using the EFQM and Fuzzy Network Data Envelopment Analysis (FNDEA) organizational excellence models. Uygun and co-workers [15] EFQM's institutionalization has been driven by an integrated fuzzy multicriteria decision-making strategy. When evaluating EFQM criteria, fuzzy multicriteria decision-making approaches such as the fuzzy DEMATEL approach and the fuzzy analytic network are employed.…”

Some Properties of Operations in the Collection of Intuitionistic Fuzzy Sets : A Novel Approach

“…The fuzzy set assigns a membership value from 0 to 1 to all elements of the considered universal set. Many researchers have done researches on fuzzy mathematics in [2], [3], [4], [5], [6], [7], [8]. Atanassov [9] proposed the idea of generalizing fuzzy sets and it called intuitionistic fuzzy sets.…”

The application of the radar approach in the European Foundation Quality Management (EFQM)

“…Manufacturing and service industries employ EFQM to speed up improvement. This paradigm improves products [5], [6]. The popularity of EFQM's TQM application model and management excellence paradigm.…”

“…The suggested approach to evaluating an organization's efficiency makes use of EFQM and fuzzy network data envelopment analysis. Uygun et al [19] a vague multicriteria strategy for institutionalizing EFQM. Fuzzy multicriteria approaches are used to evaluate EFQM criteria.…”