A review of factors affecting online consumer search behaviour from an information value perspective

Explaining travellers online information satisfaction: A complexity theory approach on information needs, barriers, sources and personal characteristics

“…The selection of information sources and the degree of accumulated satisfaction are also dependent on several factors that induce barriers (or facilitating conditions) to the information search process. Trust perceptions on the information source and personal traits, in the form of individuals' age, gender and information literacy skills, have been reported to influence both the selection of information sources and the resulting satisfaction beliefs from the consumed information [13,52,62]. M a n u s c r i p t 6 Our study proposes that travellers may achieve information satisfaction through combinations of groups of information needs, utilization of specific online information sources and interventions of specific information obstacles/facilitators.…”

“…This observation stems from the disconfirmation theories stance in which satisfaction occurs as the discrepancy between beliefs pertaining to the expected and actual performance of an information system or service [60] and has been validated in the context of tourism [61]. Second, out of the plethora of online information sources, individuals attribute increased importance, and consequent usage intensity, on those sources that better satisfy their inherent travel-related information needs [16,20,62]. The selection of information sources and the degree of accumulated satisfaction are also dependent on several factors that induce barriers (or facilitating conditions) to the information search process.…”

The Effect of Information Channel on Information Source Selection: Students' Information Search

“…However, other empirical research suggests that the online channel is not always the most costeffective and a credible source for a certain topic does not necessarily mean that it becomes the credible one for another topic (Chu et al, 2010;Grant, Clarke, & Kyriazis, 2007; J. Lee, Soutar, & Daly, 2007).…”

“…Lee, Soutar, & Daly, 2007). Despite advantages in cost saving and convenience associated with online channels, offline channels are preferred by those who seek subjective information such as travel experience, wine, and restaurants (Grant et al, 2007), and who value interpersonal communication or instant gratification (Chu et al, 2010). Similarly, people consult different sources depending on types of information that 2007).…”

“…Similarly, people consult different sources depending on types of information that 2007). Compared to one-way offline media (e.g., print materials, TV, and radio), the online channel provides more interactivity (i.e., two-way communication and personalization), flexibility, and promptness (Grant et al, 2007;Kulviwat, Guo, & Engchanil, 2004). Especially, the interactivity of the online channel allows information seekers, who were traditionally considered receivers, to be part of information creators.…”