A Review on Outsourcing with a Special Reference to Telecom Operations

Patil, Sunil; Patil, Y.S.

doi:10.1016/j.sbspro.2014.04.207

Cited by 26 publications

(16 citation statements)

References 53 publications

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“…The literature of outsourcing has evolved from a focus on reducing the cost of running operations to a more contemporary view of outsourcing knowledge exchange and partnership with vendors to achieve the strategic objectives. Lacity et al (2009), Gonzalez et al (2006) and Patil and Patil (2014) collected and analysed most of the studies related to IT outsourcing. Gonzalez et al (2006) found that IT outsourcing studies have been increasing since the 1960s and new areas are covered every year.…”

Section: Relevant Literature Previous Literature On Outsourcingmentioning

confidence: 99%

“…Lacity et al found that recent studies started to focus on new areas such as focusing on best practices, client and vendor capabilities, relationship management, and offshore outsourcing. The most recent literature review analysis is Patil and Patil's (2014) study. The authors classified the existing outsourcing studies into thirteen concepts such as saving in operational expenditure (Opex), core competence, innovations, management control, the impact of Service Level Agreements (SLAs) and Quality of Service (QoS), hidden cost, agent change, return and risk sharing, and strategic partnership.…”

Section: Relevant Literature Previous Literature On Outsourcingmentioning

confidence: 99%

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The Impact of Trust and Reciprocity on Knowledge Exchange: A Case Study in IT Outsourcing

Alwahdani¹

2019

Journal of Information Systems Engineering & Management

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Purpose-The aim of the study is to analyse the mechanisms of trust and reciprocity that impact knowledge exchange in IT outsourcing projects. The research participants develop a framework that shows the impact of the trust and reciprocity components on knowledge exchange in IT outsourcing projects. Design/methodology/approach-The study is a single-case study adopting a qualitative approach combined with a core action research methodology covering three action research cycles. Data was collected using two types of interviews: semi-structured and focus group interviews. The total number of conducted interviews was 45, covering managers, team leaders, and IT technical staff. An action research co-generative knowledge creation module was applied to provide a workable solution for the identified study question. Findings-The research participants identified four factors that make a significant contribution to reciprocity: a well-designed contract, client capability, operational readiness, and the client-vendor relationship. Four elements were found to have a significant impact on building mutual trust between the client and the vendor: a well-designed contract, vendor capability, transparency, and communication. The research participants found that two factors can assist in increasing the level of trust and the vendor's strengths during the IT outsourcing process. Those two assisting factors are external consultant support and top management support. Practical implications-The study provided an action research co-generative knowledge creation module that was applied to provide a workable solution for the identified study question. This module can enhance organisation learning through efficient knowledge exchange.

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Section: Relevant Literature Previous Literature On Outsourcingmentioning

confidence: 99%

Section: Relevant Literature Previous Literature On Outsourcingmentioning

confidence: 99%

The Impact of Trust and Reciprocity on Knowledge Exchange: A Case Study in IT Outsourcing

Alwahdani¹

2019

Journal of Information Systems Engineering & Management

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“…Indian medicines are exported to more than 200 countries along with the USA as one of the key market (India Brand Equity Foundation, 2018). Moreover, India’s production costs are much lower than those in the US and Europe (Sangwan et al , 2014; Patil and Patil, 2014). This gives the Indian pharmaceutical industry a competitive edge over others.…”

Section: Introductionmentioning

confidence: 99%

TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry

Sharma

Modgil

2019

BPMJ

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Purpose The purpose of this paper is to investigate the impact of total quality management (TQM) and supply chain management (SCM) practices on operational performance, and their interlinkage between each other. Design/methodology/approach Constructs those are critical to pharmaceutical quality and supply chain have been identified with the help of literature and experts from industry. The impact of TQM practices on supply chain practices and on operational performance has been evaluated. Similarly, the impact of supply chain practices on operational performance has been evaluated. Further, alternate models are tested and evaluated through structural equation modeling. Findings It was observed during testing of alternate models that TQM practices have a direct impact on operational performance. However, TQM practices also directly impact supply chain components, which, in turn, influence overall operational performance. In comparison of alternate models, the model in which TQM practices affect supply chain practices and supply chain practices further affect the operational performance is found most appropriate. Practical implications This study provides some useful implications from industry point of view. TQM practices are critical to pharmaceutical industry. TQM practices are the core of attaining a smooth supply chain, which will have greater impact to achieve operational performance. Strategic supplier partnership, procurement management, information sharing, and quality and inventory management practices are driven by TQM practices. This tri-linkage helps to achieve the desired operational performance. Originality/value There are very limited studies that have considered both the areas together to achieve better operational performance. In pharmaceutical industry, both TQM and SCM are the critical areas for any organization to drive its growth.

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“…A paper of Sunil Patil and Y.S. Patil [13] conducted a review on outsourcing with a special reference to telecom operations. This paper was focused on outsourcing IT management and explores relevance to telecom operations.…”

Section: Review Of Literaturementioning

confidence: 99%

Cloud-Based Outsourcing Framework for Efficient IT Project Management Practices

Alemu¹,

Adane²,

Kumar³

et al. 2020

IJACSA

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The optimum utilization of human resources is one of the crucial exercises in IT organizations. To provide a wellorganized and cohesive working environment, organizations need to review their work culture in reference to newly evolved tools and techniques. To reduce the development cost of the IT projects and the optimum utilization of human resources, organizations need to review and redesign the project development processes. The significant challenges faced by IT organizations are the rapid switch-over (attrition) of IT professionals, physical migration or deployment, and redeployment of the human resources. This research paper is an effort towards the multilateral exploration of the techniques to adapt and improve the ICT enabled project management practices in an outsourced environment. This research is an effort with special reference to developing countries such as Ethiopia, where an acute shortage of high skilled IT human resources and their physical migration from one project location to another project location is a costly and challenging task. Ethiopia as a developing country and its IT industry is challenged by several issues like the capacity of ICT infrastructure and the skilled human resources. In such situations, IT projects are either challenged, impaired, or completed failed due to lack of IT human resources with desired skills and ultramodern up to date IT infrastructure. In this research paper, cloud computing technology is assumed as a key to the solution. For this, a systematic and careful investigation using mixed data analysis approach was used to adopt cloudbased outsourcing in IT project management practices i.e. design, development, and testing over outsourced systems by outsourced IT human resources. The major findings of this paper are to investigate and analyze how these cloud-based resources can be explored without physical movement or migration. For the novel improvement in the existing IT project management practices, the salient stakeholders' views were collected and analyzed for designing cloud-based outsourcing IT project management framework for the Ethiopian IT industry. The framework was functionally tested over the cloud-based Bitrix24 platform.

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A Review on Outsourcing with a Special Reference to Telecom Operations

Cited by 26 publications

References 53 publications

The Impact of Trust and Reciprocity on Knowledge Exchange: A Case Study in IT Outsourcing

The Impact of Trust and Reciprocity on Knowledge Exchange: A Case Study in IT Outsourcing

TQM, SCM and operational performance: an empirical study of Indian pharmaceutical industry

Cloud-Based Outsourcing Framework for Efficient IT Project Management Practices

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