A structured approximate reasoning-based approach for gathering ?lessons learned? information from system development projects

Abstract

In this paper, a structured approach for collecting “lessons learned” information obtained from system development projects is discussed. To aid in the analysis of lessons learned, the collection framework incorporates techniques associated with approximate reasoning. The primary goal of collecting lessons learned is to improve organizational and project performance. Therefore, this approach concentrates on focusing the collection of lessons learned on this goal. This approach ties the collection of lessons learned to the process model used by the organization. This model is typically based on capability models such as the Systems Engineering Capability Maturity Model (SE‐CMM1) and Software CMM (SW‐CMM), as well as process standards such as ISO 9000 and the organization's standard engineering practices. This approach utilizes the organization's process framework to provide a structured, lessons learned program which can be used by projects during and at the completion of their execution. © 1999 John Wiley & Sons, Inc. Syst Eng 2: 242–247, 1999

CMM Implementation and Organizational Learning: Findings from a Case Study Analysis

“…Organizations using a well-structured process model such as the CMM can use the process infrastructure it provides for organizational learning [49]. As an organization moves up the CMM levels, predictability is increased, risk is better managed and reduced and organizational learning is enhanced.…”

“…Organizations using a well-structured process model such as the CMM can use the process infrastructure it provides for enhancing organizational learning [49]. Knowledge management entails managing knowledge resources to facilitate capturing, access, dissemination and reuse of knowledge.…”

Lessons Learned from System Integration: A Strategic Synopsis

“…Lessons learned are recognised as a primary mode of transferring consolidated experiences and craftmanship across the transportation industry. Proper management of lessons learned has been advocated in project management [5], system engineering [6], and knowledge management [7] disciplines. Although lessons learned management faces challenges across multiples domains such as outlining key features and processes for lessons learned management [8], managing their tacit and explicit nature [9], and developing technological solutions for their incorporation in organisational processes, this paper focuses primarily on acquiring lessons learned from system integration in the transportation industry to facilitate continuous improvement.…”

Designing a lessons learned model to improve the success of new product development in project oriented organizations

“…The explicit management of project experience through lessons learned on project planning and execution has become of strategic importance for several firms (Tautz et al, 2010). Vandeville and Shaikh (1999) described a structured method for gathering "lessons learned" information obtained from system development projects. Weber et al (2001) surveyed lessons learned processes and systems, detailed their capabilities and limitations, examined lessons learned system design issues, and determined how artificial intelligence technologies could add to knowledge management solutions for these systems.…”