A systematic and network-based analysis of data-driven quality management in supply chains and proposed future research directions

Agrawal, Rohit; Wankhede, Vishal Ashok; Luthra, Sunil

doi:10.1108/tqm-12-2020-0285

Cited by 14 publications

(10 citation statements)

References 114 publications

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“…Firstly, we searched all possible combinations among quality-related terminologies and agriculture- and SC-related keywords in the Scopus and Web of Science databases, the most comprehensive and commonly used databases in recent reviews (Ahi and Searcy, 2013; Jia et al , 2017; Yang et al , 2019). The keywords about quality management were chosen based on previous literature reviews on similar topics (Agrawal et al , 2021; Yoo and Cheong, 2018; Aramyan et al , 2007). Furthermore, the keywords related to the agri-food SC were chosen based on Yang et al (2019) and Luo et al (2018).…”

Section: Research Approach and Descriptive Analysismentioning

confidence: 99%

A systematic analysis of quality management in agri-food supply chains: a hierarchy of capabilities perspective

Zhong

Chen²,

Chen³

et al. 2022

SCM

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Purpose This paper aims to systematically review the literature on quality management in agri-food supply chains (SCs) and propose an integrated conceptual framework. Design/methodology/approach A systematic literature review that analyses 93 papers in peer-reviewed academic journals published from 1996 to November 2021 is conducted. A conceptual model is advanced. Findings Based on a hierarchy of capabilities perspective, the authors develop an integrated conceptual framework in which SC quality (SCQ) management practices promote three levels of SC dynamic capabilities, which in turn lead to agri-food SCQ performance. Originality/value The authors propose a hierarchy of capabilities perspective of quality management in agri-food SCs and develop a conceptual framework. Furthermore, a number of propositions based on dynamic capabilities and the review findings are provided. Four future research directions are presented.

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Section: Research Approach and Descriptive Analysismentioning

confidence: 99%

A systematic analysis of quality management in agri-food supply chains: a hierarchy of capabilities perspective

Zhong

Chen²,

Chen³

et al. 2022

SCM

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“…Case studies on "urban metabolism" and "industrial symbiosis" with a positive impact on climate change are scarcer. The synergy of these themes offers a new holistic approach to support a new circular urban system aligned with the development of smart circular supply chains beyond the local context [54] that can be enhanced by manufacturing with the implementation of digital technologies [55][56][57][58].…”

Section: Research Lines Knowledge Gaps and Prospectsmentioning

confidence: 99%

Research Trends on Climate Change and Circular Economy from a Knowledge Mapping Perspective

et al. 2022

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The circular economy (CE) has been proposed as a potentially significant catalyst to enhance the current response to the global climate crisis. The objective of this study was to investigate the scientific literature of the research between climate change and CE adopting a knowledge mapping approach. Based on a total of 789 peer-reviewed publications extracted from Scopus, we found that research on climate change and CE is continually growing and interdisciplinary in nature. Europe notably leads scientific production. Keyword evolution shows that CE has been influenced by more lines of research than climate change. We also found that waste management is the CE approach most associated with climate change, mitigation is the climate action most impacted by CE, and food is the most reported greenhouse gas (GHG)-emitting material. However, there are knowledge gaps in the integration of the social dimension, the promotion of climate change adaptation, and the association of sustainable development goal (SDG) 13. Finally, we identified four potentially valuable directions for future studies: (i) CE practices, (ii) bioeconomy, (iii) climate and energy, and (iv) sustainability and natural resources, in which carbon recovery technologies, green materials, regional supply chains, circular agriculture models, and nature-based solutions are promising themes.

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“…The goal of Agrawal et al [40] was to systematically analyze papers on data-driven quality management in SCs. The findings show that implementing data-driven technology and quality management systems may aid strategic decision making and improve the performance of supply chain operations and networks.…”

Section: Supply Chain Management and Quality Managementmentioning

confidence: 99%

Using a Modified SERVQUAL Approach to Assess the Quality of Supply Chain Services in Greek Online Supermarkets

Mitropoulou

Tsoulfas

2021

Logistics

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Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using these services and their perceptions about the received services are being evaluated. Methods: A modified approach of the well-known model SERVQUAL is suggested and used in the case of Greek online supermarkets. Thus, an initial contribution of this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results: The results show that customers’ expectations are exceeding their experiential perceptions in all the examined fields, and therefore there is room for substantial improvement. The study identified areas in which supermarkets’ online shops are close to meeting customer expectations and areas in which they fall far short. Conclusions: Competition is expected to become more intense and efficient supply chains that provide services of high quality will have a determinant role to play. Moreover, online supermarkets will have to rethink of their omni-channel structures to maintain and increase their market share. This is of particular importance during turbulent times such as the ones we are experiencing now.

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A systematic and network-based analysis of data-driven quality management in supply chains and proposed future research directions

Cited by 14 publications

References 114 publications

A systematic analysis of quality management in agri-food supply chains: a hierarchy of capabilities perspective

A systematic analysis of quality management in agri-food supply chains: a hierarchy of capabilities perspective

Research Trends on Climate Change and Circular Economy from a Knowledge Mapping Perspective

Using a Modified SERVQUAL Approach to Assess the Quality of Supply Chain Services in Greek Online Supermarkets

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