A Systematic Framework for the Design and Implementation of a Quality Management Practice: The Case of a Consulting Engineering Company

Abstract

In this article, we present a framework for the development of a quality management (QM) practice in a consulting engineering company based on the International Organisation of Standardization (ISO) 9000 and the 14000 series of standards. We describe a strategy to overcome internal barriers within the company by stimulating both top management and employee engagement. A top-down approach was used at the beginning of the process to obtain the support and commitment from top management. This was necessary to ensure that resources would be provided to implement the QM process. However, to design and implement the standardized work instructions used on a daily basis, we used a bottom-up approach to ensure the effectiveness of the practices. Procedures, work instruc-tions, forms, and key indicators were created to identify and monitor nonconformities and opportunities for continuous improvement andto gather data to analyze these challenges. The proposed framework was certified by APCER

The influence of cost of quality on the performance of food manufacturing companies: an empirical study

“…Quality management has recently become a top priority for any company seeking to raise its performance and achieve success (Mata-Lima et al , 2016). It is the high quality that customers demand and the low price that attracts them and enables companies to surpass the competition (Ayash et al , 2019).…”

The measurement process in micro and small software maintenance companies: empirical study

“…With this, several quality models and guidelines for improvement were created based on the measurement process. SPI can be implemented ad hoc, but process improvement implemented systematically, based on models, standards or approaches, has been shown to be more efficient and with better results for organizations (MATA-LIMA et al, 2016;MUTAFELIJA;STROMBERG, 2003;SALVIANO 2006).…”