Acil Servis Çalışanlarında Şiddete Maruz Kalma Durumunun İncelenmesi

Abstract

ÖZETAmaç: Şiddet günümüzün önemli sorunlarındandır ve hastanelerin acil servis üniteleri şiddete maruz kalma riskinin daha fazla olduğu ortamlardandır. Muğla ilinde gerçekleştirilen bu tanımlayıcı çalışma, kamu hastaneleri acil servislerinde görevli sağlık çalışanlarının şiddete maruz kalma durumlarının incelenmesi amacıyla yapılmıştır. Methods: The population of the study included 280 health professionals working within the emergency departments of public hospitals located in the province of Muğla. The sample included 198 health professionals who had agreed to participate in the study. The study data were collected using a questionnaire involving 40 responses which was specially created by the researchers based on relevant previous literature. Data analysis was undertaken by computer using the chi-squared test and by calculating numbers and percentages. Gereç veResults: Of the participants, 69.7% were female, 76.8% were nurses, and 57.6% had been working in the emergency department for between one and five years. 90.4% had been exposed to verbal abuse, while 23.2% had been exposed to actual physical violence. A majority of the manifestations of verbal abuse came from patients' relatives. After being exposed to violence, it was determined that workers felt anger, and they felt distant from their work. The rate of notification/reporting of physical violence was 64%, and the rate of receiving psychological support in those that were exposed to violence, was extremely low. It was also found that a majority of healthcare workers thus exposed wished to change the department where they were working. Conclusion:We suggest that the number of precautions for ensuring workers' safety should be increased, legal sanctions should be made more effective as a deterrent, and programmes for preventing violence should be more effective and well-planned in our country.

Nurses' exposure to violence and their professional commitment during the COVID‐19 pandemic

“…There are many studies carried out in Turkey in which violence against healthcare workers varies by the department (99.7% for 112 employees, 90.4% for emergency service workers, 43.4% for paediatric service workers, 73.8% for inpatient services, 65% for primary care workers, etc. ), the type of violence that is exerted (physical violence at varying rates, such as 9.6% 16.7%, 20% and 23.2%; verbal violence at varying rates, such as 78.3%, 82%, 95.7% and 99.7%) and the profession (85% towards nurses, 69.4% towards research assistant doctors and 54.5% towards specialists) (Akbaş et al, 2016;Cerit et al, 2018;Coşkun & Karahan, 2019;Çuvadar & Ekuklu, 2020;Demirci & Uğurluoğlu, 2020;Oğuz et al, 2020;Şahin & Yıldırım, 2020;Yücens & Oğuzhanoğlu, 2020). It has been reported that nurses, who are in close contact with patients and patient relatives while giving care, are exposed to violence by patients and patient relatives due to factors, such as long waiting times in health institutions, an inadequate number of healthcare workers, lack of security personnel, lack of information about the responsibilities of healthcare professionals by patients and their relatives, poor working conditions, lack of professional experience, and working in the night shift (Angland et al, 2014;Fallahi Khoshknab et al, 2015;Park et al, 2015).…”

Analysis of workplace health and safety, job stress, interpersonal conflict, and turnover intention: a comparative study in the health sector

“…Unfortunately, despite the importance of workplace health and safety, only a limited amount of empirical research has been conducted in the Turkish health sector. Researchers have focused on the occurrence of psychological violence behaviors ( Coşkun & Karahan, 2019 ); occupational risk (Meydanlıoğlu, 2013); implementing services for preventing accidents and disease in health institution (Özkan & Merioğlu, 2006); occupational accidents (Özay & Coşkun, 2017); management and training systems such as policies, procedures and difficulties ( Hızıroğlu et al, 2012 ); occupational health system and current education, legislation and practice (Örnek & Esin, 2015); occupational safety scale ( Öztürk et al, 2012 ); and work environment, working conditions and outcome of occupational accidents ( Ergör et al, 2003 ). Additionally, some other researchers focus on the health and safety perception of workers in construction sites ( Ulubeyli et al, 2014 ).…”

“…Personality differences, lack of information, role incompatibility, job and working environmental related stress are accepted as sources of conflict ( Hauge et al, 2007 ). Moreover, some researchers have posited that organizational change, culture, loss of status, lack of trust, personality mismatch, discrimination and incivility are other reasons behind interpersonal conflict in the working place ( Budd et al, 1996 ; Coşkun & Karahan, 2019 ; Hart et al, 2004 ).…”

Psychological Counseling Model Proposal for Reducing Violence in Emergency Services

“…While 90.4% of the employees stated that they were exposed to verbal violence and 23.2% to physical violence, the most common feelings of anger and disengagement from work were determined in the employees. The rates of receiving psychological support in those exposed to violence were found to be very low (Cenk & Karahan, 2019).…”