An aggregate indicator for mobile application quality assessment

Abstract

Abstract:The mobile applications environment has a multitude of particularities generated by the complex system of devices, hardware, and software profiles and categories of users. The mobile industry has also evolved rapidly in the last 5 years from single-core mobile platforms to multiple-core mobile application platforms, able to compete in terms of user services with notebooks. New types of devices, like tablets, or shifts in human-computer interface paradigms from button click to screen touch, have opened new perspectives both for users and software developers. This requires an adaptable approach for performance analysis in terms of total quality management for software projects. In this context, quality is analyzed from the viewpoints of developers, of users and, respectively, of one who aims to recover an investment. This paper proposes a mobile application quality estimation model that requires the identification of features such as mode of interaction, command speeds, interaction time, drivability, volume of provided information, error management, selfhealing, integrability, data security, transaction security, coefficients determining importance and building an aggregate indicator, and which properties should be highlighted for ensuring usability in a practical environment. The indicator is integrated in a quality metric used to assess mobile applications' quality. Emphasizing the usefulness of the indicator is done on a representative set of mobile computing applications. The paper proposes a set of indicators normalized on the [0; 1] interval used to measure the application quality level.

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“…They often recommend the apps to other users, which increases the number of users. On the other hand, if the apps have low-quality information, customers will certainly not use nor advice others on its use (Pocatilu et al 2015).…”

TQM Metrics in Mobile Applications Industry

“…Usability has a very important role in mobile applications.Some of usability mobile applicationsaspects are: ease of use, interface design, learnability, data entry methods, frequency of use, existing of shortcuts, familiar in vocabulary and flow of information [1]. Not all applications that need you to pay for to download are helpful or good quality [11].…”

“…This process has to be done by experts in developing of mobile applications, specialists in quality with business owners of course, to specific prioritization of metrics. Managing quality of mobile applications process is affected by the type of devices; screentouch devices have many characteristics different from which are in button-clicks devices [1]. A number of studies have examined some concepts of quality of mobile applications in healthy especial to measure how these applications are validated and reliable.…”

“…And there are many aspects of mobile applications which we should pay careful attention from the beginning of developing process, such as; collecting data and analysis are done by an analytic, application icons and user interfaces are designed by an UI designer and secure is made by a secure specialist. The process of developing mobile applicationrequires high quality of resources, tools and technologies with good plans to avoid high costs and risks of repetitive correction steps [1]. Mobile applicationdevelopment process starts with specifying group members and the platform the app will be used on.…”