An Analysis &Measurement ofWebsite Quality Using The WebQual 4.0 And Importance Performance Analysis (IPA) Method (A Case Study Of Jagalempenivillage Brebes)

Abstract

Based on the Law of the Republic of Indonesia number 6/2016 on villages that are obliged to develop village information systems in running e-government towards good governance. In Indonesia, e-government continues to increase, but not accompanied by quality, including the website of Jagalempeni Village. This study measures the quality of Jagalempeni Village website using Webqual 4.0 method and Importance Performance Analysis (IPA) with 4 (four) instruments, namely Quality Utility, Information Quality, Service Interaction Quality and Visual Quality. This research is descriptive with quantitative approach. The data of 122 questionnaires and processed with SPSS software. The result of measurement and measurement shows that the website of Jagalempeni Village website is 96.63%, and the average negative gap is -0.12, which means that the performance level of Jagalempeni Village website is still not satisfactory and user expectation on Service Quality Interaction. The main priorities that need to be fixed immediately and improved are the attributes of websites that have a good and precise reputation, input and expression for promptly promised delivery. The results of this study using the website of Jagalempeni Village to make improvements and development in order to become a quality for good governance.

Website Quality Analysis Using Customer Satisfaction Index and Importance Performance Analysis

“…Penelitian yang terkait dengan analisis kualitas layanan website dilakukan oleh [3] dengan hasil menunjukkan bahwa kepuasan pelanggan adalah sebesar 65,71% dengan nilai cukup puas dengan layanan yang diberikan. Penelitian layanan website juga dilakukan oleh [4]. Hasil dari penelitian menunjukkan rata-rata GAP negative sebesar -0,12 yang berarti tingkat kinerja website Desa Jagalempeni masih kurang memuaskan dari ekspektasi pengguna dan masih banyak hal yang perlu perbaikan dan peningkatan.…”