An Analysis of the Health Services of the General Hospital of Biak, Papua Province

Abstract

Public health services are one of the elements of welfare that must be fullfilled by the government. The low quality of services provided by service providers such as hospitals is a social condition that poses a serious threat and must be anticipated as a form of improving service patterns. This study aims to analyze the quality of health services. The method used is descriptive research with a qualitative approach. The primary data was collected through observation and interviews. Secondary data obtained through the study of documentation. Data were analyzed using an interactive model. The results showed that the still a gap between patient assessment and the provision of services provided by the service provider, including service procedures and health facilities such as inadequate facilities and infrastructure. Therefore, various strategies are needed as steps to improve the quality of health care programs.

Pengaruh Manajemen Sarana Kesehatan Terhadap Kepuasan Pasien Di Klinik Pratama PTPN Vii Kantor Direksi Bandar Lampung

“…Hal ini senada dengan penelitian (Soumokil et al, 2021) dari hasil penelitianya yang melaporkan jika dari 7 aspek yang dianalisis ada 2 aspek yang berkaitan dengan kepuasan pasien ialah interpersonal serta technical. Selain dari pelayanan, sikap petugas kesehatan juga berpengaruh terhadap kepuasan pasien, menurut (Fatmawada et al, 2022) dari hasil riset di dapat jika di sisi obat yang bisa memulihkan pasien tindakan petugas selaku penyumbang jasa kesehatan juga ialah salah satu penanda determinan kepuasan pasien sebab petugas yang langsung berdekatan serta komunikasi dengan penderita, bila petugas mempunyai tindakan yang yang santun serta santun dan ramah sehingga pasien hendak merasa suka serta puas.…”