An assessment of business intelligence in public hospitals

Abstract

In this paper, DeLone and McLean's information systems success model is empirically tested on 12 public hospitals in Denmark. The study aims to investigate the factors that contribute to business intelligence (BI) success. 1,352 BI endusers answered the questionnaire. A partial least square structural equation model was used to empirically test the model. We find that system quality is positively and significantly associated with use and user satisfaction, and that information quality is positively and significantly associated with user satisfaction. User satisfaction is positively and significantly related to individual impact. The other paths in the model are insignificant. Our findings also provide empirical support for the role of user satisfaction as a mechanism that mediates the relationship between information quality or system quality and individual impact. User satisfaction is not only a critical construct in the information systems success model but it also serves as a mediator. Generally, the model finds empirical support, as it has a good fit and predictive value.

Evaluation of data analytics-oriented business intelligence technology effectiveness: an enterprise-level analysis

“…In like manner, Nelson et al (2005) found that BI system quality in terms of response time, accessibility, flexibility and integration positively and statistically affect user satisfaction. The same result was obtained by the model of Gaardboe et al (2017), which found a significant correlation between system quality and user satisfaction of BI. Hence, we hypothesize:…”

“…In like manner, Gonzales and Wareham (2019) also used the same model to explore the influence of information, system and service quality on system usage, satisfaction and then individual benefits as determinant factors of BI success. In addition, Gaardboe et al (2017) found the effect of quality dimensions on satisfaction and individual performance are vital factors in BI efficiency among Danish public hospitals. Overall, the above research confirms the validation and reliability of the DMM to measure the BI effectiveness from the user benefits viewpoint, not the organizational benefits.…”

“…However, existing models of BI success primarily focus on the success of a specific individual benefits level. As such, further research on the antecedents of BI success is warranted in order to gain a more meaningful understanding of which factors are critical to successful organizational outcomes (e.g., Al-Okaily et al , 2022a; Gonzales and Wareham, 2019; Gaardboe et al , 2017). Along the same line of reasoning, much past research is fragmented and lacks an overarching model to integrate findings and systematically guide research.…”

“…Along the same line of reasoning, much past research is fragmented and lacks an overarching model to integrate findings and systematically guide research. For example, some of the past research took place in the context of specific industries such as healthcare and education, thus rendering those results to be inapplicable to formal business organizations (Gaardboe et al , 2017). Meanwhile, no comprehensive research has as yet evaluated the BI effectiveness in the Jordanian context.…”

Understanding impact of business intelligence to organizational performance using cluster analysis: does culture matter?

“…It is highly important for organizations to be able to recognize and exploit relevant and important information among enormous amount of data generated in business world each day. Only if BI is used to enhance decision making [4] or to improve business processes [5], it can affect the organization's performance. Therefore, BI can be an important means of competitive advantage for the company, if properly applied and utilized.…”