An empirical examination of the impact of quality tools application on business performance: Evidence from Serbia

Spasojević-Brkić, Vesna; Djurdjevic, T.; Dondur, Nikola; Klarin, Milivoj; Tomić, Branislav

doi:10.1080/14783363.2012.677306

Cited by 28 publications

(15 citation statements)

References 20 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Thus, in this article, a model that considers organizational cultures, 8,23,49–51,53,57,59–64 quality improvement tools and methodologies, 26,44,65–71 and business performance levels 16,17,28,39,41,44,56,62,72,73 is presented. Most survey questions used were drawn from existing surveys.…”

Section: Methodsmentioning

confidence: 99%

“…Using quality tools as an essential part of quality improvement has been proven to be an important element of a successful quality management practice, such that different quality tools influence different business performance indicators. 44 Six Sigma methods may improve company performance levels because they better address organizational needs, 45 while other companies may benefit from lean manufacturing practices in terms of firm profitability levels 46 and other forms of business performance. 47 One rare study on manufacturing company supply chain management quality levels is presented in Sila et al, 48 while Kannan and Tan, 13 Yeung 14 and Robinson and Malhotra 20 show that quality management practice usage among supply chain partners improves business performance.…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

See 1 more Smart Citation

Organizational culture, quality improvement tools and methodologies, and business performance of a supply chain

Tomić

Spasojević-Brkić

Karapetrović

et al. 2016

Proceedings of the Institution of Mechanical Engineers, Part B:

View full text Add to dashboard Cite

Unlike previous studies that have revealed a link between quality improvement programs and organizational culture typologies in individual companies, this study describes organizational culture dimensions that affect the use of quality improvement tools and methodologies and how both affect supply chain company performance. Structural equation modeling methods are applied to a sample of 200 organizations in the supply chain of a Canadian multinational company. The results show that employee promotion and investment constitutes the most influential cultural dimension. Organizational objectives and an employee reward system individually affect Kaizen. When the level of formalization in an organization is high, Kaizen and total quality management tools are used more intensively. When the level of formalization is low, lean manufacturing and internal audits are used more intensively. Superior communication in an organization causes plan–do–check–act approaches, lean manufacturing methods, corrective actions and internal audits to be used less intensively. Generally speaking, most quality improvement tools and methodologies positively influence business performance. These results suggest that organizations can improve business performance levels by selecting appropriate quality improvement programs depending on existing organizational culture dimensions and may thereby develop an organizational culture that enables successful quality improvements in a supply chain context.

show abstract

Section: Methodsmentioning

confidence: 99%

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Organizational culture, quality improvement tools and methodologies, and business performance of a supply chain

Tomić

Spasojević-Brkić

Karapetrović

et al. 2016

Proceedings of the Institution of Mechanical Engineers, Part B:

View full text Add to dashboard Cite

show abstract

“…According to a research conducted among Serbian companies [27] only quality tools for reviewing current condition (for decision making) have an important impact on financial performance measures. Some findings suggest that the cancelled ISO 9001 certificate could be understood as an early external signal indicating possible business problems in the organization [28].…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Influence of knowledge and quality on business performance of companies in Serbia

2017

View full text Add to dashboard Cite

Original scientific paper The paper presents results of research on the impact of knowledge and quality on business performance of companies. Data was collected by interviewing 296 managers from 140 companies in Serbia. Knowledge and quality showed a strong and positive impact on the business performance of companies in Serbia. Variables "Group knowledge" and "Systematic approach to quality" proved to have the greatest impact on variables "Employee performance" and "Development performance". Work experience as a moderator has shown to have a significant effect on relations between dimensions of knowledge and quality and dimensions of business performance. Factor analysis has shown two-component solution, where the first component gathers variables of knowledge and quality, and the second one variable of business performance, and a strong correlation was established between these two components. This study confirmed the importance of knowledge and quality in business improvement and competitiveness, where the focus is placed on the workers, with their knowledge, experience and readiness to adapt to changes in the business. Keywords: business performance; competitiveness; knowledge; quality Utjecaj znanja i kvalitete na poslovne performanse poduzeća u SrbijiIzvorni znanstveni članak U radu su prikazani rezultati istraživanja o utjecaju znanja i kvalitete na poslovne performanse poduzeća. Podaci su prikupljeni anketiranjem 296 menadžera iz 140 poduzeća u Srbiji. Znanje i kvaliteta su pokazali jak i pozitivan utjecaj na poslovne performanse poduzeća u Srbiji. Varijable "Skupno znanje" i "Sistemski pristup kvaliteti" pokazale su da imaju najveći utjecaj na varijable "Mogućnosti zaposlenih" i "Razvojne performanse". Radno iskustvo kao moderator pokazalo je da ima značajan učinak na relacije između dimenzija znanja i kvalitete i dimenzija poslovnih performansi. Faktorskom analizom dobiveno je dvokomponentno rješenje, gdje prva komponenta okuplja varijable znanja i kvalitete, a druga varijable poslovnih performansi, i utvrđena je jaka korelaciona veza između ove dvije komponente. Ovim istraživanjem je potvrđen značaj znanja i kvalitete u unapređenju poslovanja i konkurentnosti, gdje se fokus stavlja na radnika, sa svojim znanjem, iskustvom i spremnošću da se prilagođava promjenama u poslovanju.

show abstract

“…Initially, employees factors constructs Communication, Reward system and Conflicts contained 5 dimensions each, while construct Training had 3 dimensions. Lean Six sigma construct, as given in Spasojevic Brkic et al (2014), was described through 4 dimensions -5S workplace organization methodology, Kanban, Poka-Yoke and DMAIC (Define, Measure, Analyze, Improve, and Control) or DMADV (Define, Measure, Analyze, Design, and Validate), while employees performances were described through 5 dimensions -employee satisfaction, absenteeism, salaries and benefits, employees' commitment and employee turnover rate, that are adopted from references (Skerlavaj et al, 2007;Spasojevic Brkic et al, 2013) and given in Table 1.…”

Section: Samplementioning

confidence: 99%

Employees factors importance in Lean Six Sigma concept

Spasojević-Brkić

Tomić

2016

The TQM Journal

View full text Add to dashboard Cite

Employees factors importance in lean six sigma concept Vesna Spasojevic Brkic Branislav Tomic Article information:To cite this document: Vesna Spasojevic Brkic Branislav Tomic , (2016),"Employees factors importance in lean six sigma concept", The TQM Journal, Vol. 28 Iss 5 pp. -Permanent link to this document: http://dx.If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

show abstract

An empirical examination of the impact of quality tools application on business performance: Evidence from Serbia

Cited by 28 publications

References 20 publications

Organizational culture, quality improvement tools and methodologies, and business performance of a supply chain

Organizational culture, quality improvement tools and methodologies, and business performance of a supply chain

Influence of knowledge and quality on business performance of companies in Serbia

Employees factors importance in Lean Six Sigma concept

Contact Info

Product

Resources

About