An empirical study of the Taiwan National Quality Award causal model

Su, Chao‐Ton; Li, Shao-Chang; Su, Chin-Ho

doi:10.1080/1478336032000090815

Cited by 31 publications

(44 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…This result has been confirmed by other empirical studies such as those in (Badri et al, 2006;Flynn and Saladin, 2001;Wilson and Collier, 2000;Winn and Cameron, 1998;Su et al, 2003). In order to have competitive advantage to higher education institution, they must concentrate on using information systems effectively in order to respond to the needs quickly and rationally (Su et al, 2003).…”

Section: Discussionsupporting

confidence: 66%

The Effect of Information Systems Criterion on the EFQM Model in Institutions of Higher Education

Ismail¹,

Murad²,

Jabar³

et al. 2015

American Journal of Applied Sciences

View full text Add to dashboard Cite

The purpose of this paper is to empirically test the effect of information systems criterion on the European Foundation for Quality Management (EFQM) excellence model in Higher Education Institutions (HEIs). The paper identifies five (5) causal hypotheses from literatures that are related to the information systems criterion. The data were collected from 118 Malaysian higher education institutions through the questionnaire survey. The empirical data were analysed using Structural Equation Model (SEM) via the AMOS version 21 software. The respondents are limited only to the quality managers in Malaysian higher education institutions. The results indicate that there are three (3) significant relations and two (2) insignificant relations within the model. Leadership has positive effects on information systems and information systems have positive effects on policy and strategy; and partnership and resources.However, information systems do not have positive effect on people and processes. By using information systems in EFQM excellence model is necessary for the improvement of quality in the field of higher education institutions.

show abstract

Section: Discussionsupporting

confidence: 66%

The Effect of Information Systems Criterion on the EFQM Model in Institutions of Higher Education

Ismail¹,

Murad²,

Jabar³

et al. 2015

American Journal of Applied Sciences

View full text Add to dashboard Cite

show abstract

“…Accordingly, a number of researchers have focused their attention on evaluating the dimensions of these awards (Corbett & Angell, 2011;Moon, Lee, Yong Seung, & Yung Ho, 2011;Su, Li, & Su, 2003). These studies have evaluated the New Zealand, the Korean, and the Taiwanese national quality awards respectively.…”

Section: Prior Researchmentioning

confidence: 99%

A study of the Baldrige Award framework using the applicant scoring data

Karimi

Safari

Hashemi

et al. 2013

Total Quality Management & Business Excellence

View full text Add to dashboard Cite

The purpose of this research is to take an in-depth look at the Baldrige Award framework by analysing the nature and strength of relationships between the Baldrige criteria. This study facilitates the prominent role that quality awards such as the Baldrige play in the implementation of total quality management (TQM) systems. We aim to fill a gap in the literature by utilising the original independent review scores of the Baldrige Award applicants obtained from the National Institute of Standards and Technology. In addition, canonical correlation analysis is applied in order to evaluate the Baldrige Award framework from a new perspective. The findings confirm previous research that there is a strong relationship between all the Baldrige criteria. This paper specifically stresses the strong role of leadership in the Baldrige framework and provides managers with useful implications regarding the implementation of TQM practices. Companies need to bear in mind that concentrating on specific sections of the model is not adequate to attain excellence; instead a systematic approach that includes all elements of the framework should be adopted.

show abstract

“…Similar to many other NQAs, TNQA is grounded on the practice of total quality management (TQM - Su, Li, & Su, 2003). Even though differences in corporate cultures and social systems have led to localised TQM philosophies and approaches, the criteria represent most of the key features of TQM also found in many other NQAs: leadership, strategy, customer, employee, information/knowledge, process, and performance (Lee & Lee, 2013).…”

Section: Taiwan's National Quality Awardmentioning

confidence: 99%

Critical quality indicators of higher education

Chen

Padró

2015

Total Quality Management & Business Excellence

View full text Add to dashboard Cite

This study explores the weakest total quality management dimensions and defines the critical quality indicators for Taiwanese universities using a hybrid model using importance -performance analysis (IPA) and a fuzzy analytic hierarchy process (FAHP). IPA and FAHP are measured using the average value, while the FAHP is also measured using a five-point linguistic variable scale. Consistent with the literature, R&D, innovation, human resource, and knowledge management are weak quality dimensions requiring attention. However, different from contemporary research, leadership, the development of customers and markets, process management, and quality information regarding operations were not identified as weakest quality dimensions.

show abstract

An empirical study of the Taiwan National Quality Award causal model

Cited by 31 publications

References 19 publications

The Effect of Information Systems Criterion on the EFQM Model in Institutions of Higher Education

The Effect of Information Systems Criterion on the EFQM Model in Institutions of Higher Education

A study of the Baldrige Award framework using the applicant scoring data

Critical quality indicators of higher education

Contact Info

Product

Resources

About