An integrated framework for benchmarking e-government projects

Hatsu, Sylvester; Ngassam, Ernest Ketcha

doi:10.23919/istafrica.2017.8102412

Cited by 7 publications

(6 citation statements)

References 12 publications

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“…Pemerintah menggunakan e-Governance untuk meningkatkan efisiensi, dan efektivitas sistem administrasi publik dan pemberian layanan. Sifat digital yang dinamik memberi kesempatan kepada negara-negara berkembang untuk sepenuhnya menerima e-Governance(eGov), yang pada akhirnya akan berkontribusi memenuhi kebutuhan dan melayani warganya [22].…”

Section: Gambar 1 : Smart City Initiativeunclassified

Tinjauan Artificial Intelligence untuk Smart Government

Saluky¹

2018

ITEJ

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Higher population growth and urbanization to seek a better life keep the city's population increasing and if not controlled it is estimated that by 2030 it will reach 70% of the urban population. The higher the population then the service to the community must be further enhanced because the city's problems will be more complex. The ability of government to adapt to all changes requires artificial intelligence in order to process the data obtained, understand and provide effective and efficient actions in order to serve all its citizens. The result of this survey study is to present artificial intelligence techniques such as search, reasoning, planning, and learning. Artificial intelligence method that is widely used is an artificial neural network to solve the problem.

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Section: Gambar 1 : Smart City Initiativeunclassified

Tinjauan Artificial Intelligence untuk Smart Government

Saluky¹

2018

ITEJ

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“…In the last decade, there has been pressure and demand from citizens to provide government services online, due to growing technological maturity lowering the risk of adopting new technologies. There is also international pressure to participate in the eEconomy and be part of the global economic network (Hatsu and Ngassam, 2017). This pressure forced policy and decision makers, including those in poor and less developed countries, to facilitate the move to eGovernment systems.…”

Section: Egovernment: An Overview and Definitionmentioning

confidence: 99%

“…Resistance to change (Napitupulu et al, 2017;Otieno and Omwenga, 2015;Deakins et al, 2010;Ebrahim and Irani, 2005) Lack of suitable legal framework/ Dwivedi, 2009) Lack of financial resources (Napitupulu , et al, 2017;Deakins et al, 2010;Mberi et al, 2017;Ebrahim and Irani, 2005) Lack of clear vision and strategy (Kigwana et al, 2017;Hatsu and Ngassam 2016) Lack of ICT skills/ professional staff (Ahmed, 2013 ;Bhuiyan, 2010;Gagnon et al, 2010) Lack of coordination among organisations (Napitupulu , et al, 2017;Alkhilani, 2014;Gagnon et al, 2010) Complex or poor organisational structure (Verkijika and Wet, 2016;Al-Fakhri et al, 2008;Altameem et al, 2007) Insufficient support from the top management (Jadi and Jie, 2014;Bhuiyan, 2010;Lau et al, 2008;Altameem et al, 2007) Negative attitude towards technology (Elaswad and Jensen, 2016;Chalhoub, 2010) Lack of e-communications with all constituents for e-service delivery (Hatsu and Ngassam 2016;Fedorowicz et al, 2010;Zhang et al, 2005) Security of confidential data Privacy of personal data (Elaswad and Jensen, 2016;Alenezi et al, 2013;Fedorowicz et al, 2010;Al-Fakhri et al, 2008;Basu, 2004) Use of outdated technology (Alenezi et al, 2013;Gagnon et al, 2010) Poor technological infrastructure (Elaswad and Jensen, 2016;…”

Section: Barriers Referencesmentioning

confidence: 99%

“…Senior management presents an important aspect for implementation of eGovernment system, many eGovernment projects tend to fail because of the lack of the leaders' understanding of eGovernment and their inabilities to show consistency from inception to completion of the projects (Porras and Amaya, 2018;Rammea, and Grobbelaar, 2017). Leadership and awareness are crucial factors that scholars argue should be considered, especially prior to implementation of eGovernment (Jadi and Jie, 2014;Hatsu and Ngassam 2016;Jaeger and Thompson, 2003). Table 2.9 illustrates the most common factors that affect eGovernment implementation regarding the organisational capability dimension.…”

Section: Organisational Dimensionmentioning

confidence: 99%

“…According to UN (2018), the percentage of illiteracy in developing countries is often high and the percentage of ICT illiteracy even worse, and Libya as a developing country is no exception (Sweisi and Adams, 2006). Many researchers (Kigwana et al, 2017;Hatsu and Ngassam 2016;Heeks, 2006) have stated that having successful eGovernment adoption requires important factors. For the purpose of this study, the organisational capability dimension includes factors related to skills and capability, organisational culture and senior management support, (see Figure 3.2).…”

Section: Organisational Capability Dimensionmentioning

confidence: 99%

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A New Model for eGovernment in Local Level Administrations in Libya

Forti¹

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The assessment of eGovernment capability has often focused on assessing website functions and their use, whereas relatively little attention has been given to other aspects of local authority operations, particularly back-office processes. The study provides a literature review, from which a model for the assessment of eGovernment at individual process level is derived. The study provides a maturity stage model for analysing eGovernment based on technology deployment, organisational capability and process efficiency dimensions. For each of these three dimensions, a number of key change factors are identified and assessed to allow a positioning of the organisation in the stage model; and this is applied at individual process level within the organisation, as well as for the organisation as a whole. This research reports on the use of the model in two case studies - Sabratha local authority and Rujban local authority in Libya. The study illustrates the potential of the model in assessing eGovernment readiness and identifying opportunities for investment and change. It highlights the need for process improvement to accompany technology deployment, and the key role of organisational factors in bringing about the necessary change for the move to e-Government. The potential of the three-dimensional maturity model for developing appropriate strategies and plans for a transition to eGovernment is evidenced in the case studies. At Sabratha and Rujban local authorities, processes are generally not well developed, although in terms of technology deployment and organisational capability, there are some processes which have a reasonable basis from which to move forward. It is clear, however, that process maturity is generally weak in the local authorities studied, and this area needs appropriate focus and investment to allow the authorities to transition to an eGovernment in a planned and effective manner.

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Smart City Development Innovation Strategy and Challenges for the Government of Jember Regency

Akbar

Haerah

2021

IOP Conf. Ser.: Earth Environ. Sci.

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Technological development has helped the local governments to provide information and services to the community, one of which is Smart City, a comprehensive and integrated application system which can be accessed quickly by the public and improves the duties and functions of local governments. Smart City has been implemented in various cities in the world and has proven to be able to solve various problems quickly. This information system should be able to be used by local governments to create effectiveness and efficiency in performance by analyzing organizational data for further policies. This paper aims to obtain an overview of the concept of smart city strategy and its implementation in Jember Regency. This research used literature review methodology through the concept of a model of implementing GSCM in smart government by paying attention to the artificial intelligence aspects. The conclusion of this paper is that the smart city development strategy is pursued by adjusting the potential and conditions in Jember Regency, which is of course, by analyzing some of the challenges and readiness for innovation through the GSCM concept.

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An integrated framework for benchmarking e-government projects

Cited by 7 publications

References 12 publications

Tinjauan Artificial Intelligence untuk Smart Government

Tinjauan Artificial Intelligence untuk Smart Government

A New Model for eGovernment in Local Level Administrations in Libya

Smart City Development Innovation Strategy and Challenges for the Government of Jember Regency

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