An investigation of the effects of information system literacy and business process management on organizational performance

Abstract

Information systems bring about many innovation opportunities for organizations. However, there are also several factors affecting these opportunities that need to be investigated. Therefore, taking this necessity as a starting point, the present study was conducted to provide an insight into the associations between Information Systems Literacy (ISL), and the analytical approach, as well as Business Process Management (BPM) usage and organization performance. To this end, a structural model has been developed to define the link between design, methodology and approach structures and study the mediating effect on the relationship between ISL, analytical approach, BPM, and organization performance. A questionnaire was developed and a total of 404 usable surveys were collected from civil servants employed in various public bodies in Turkey. Using structural equation modeling, the model and the proposed hypotheses were tested. Results showed ISL has a significant and positive effect on BPM and organization performance whereas there is no positive correlation between neither the analytical approach and BPM nor organization performance. Moreover, the success of the employees with a bachelor’s degree or score above 67.8% appears to be linked with the success of the model investigating the association between BPM usage, ISL, and analytical approach affecting organization performance.

The relationships among social media communication, brand equity and satisfaction in a tourism destination: the case of Danang city, Vietnam

“…Tourists often exploit the content on social media to search for and address information. Thus, it is important that DMOs should encourage tourism-based businesses to make harmonization between their business structure and processes and these social platforms (Sebetci, 2020). In addition, for Danang to effectively implement social media marketing activities, destination managers need to learn more deeply about the values, benefits and advantages of this destination's marketing campaigns for visitors.…”

Travel experience sharing on social media: effects of the importance attached to content sharing and what factors inhibit and facilitate it

“…SM are influencing various aspects of social life and becoming increasingly important to the tourism sector, and therefore the impact of the content created and shared on SM has expanded in power and scope (Sotiriadis, 2017;Sun et al, 2021). As SM content directs tourists' information inquiry and resolution processes, tourism establishments must follow these networks closely and harmonize their business structures and processes accordingly (Litvin et al, 2008;Sebetci, 2020;Zeng and Gerritsen, 2014). However, SM tracking and management is a considerably difficult task.…”