An Overview of Crisis Management in Hospitality Enterprises: The Case of Operating at an International Level Hotel in Adiyaman

Dönbak, Eda Rukiye; Kirpik, Gülşen

doi:10.1108/978-1-80117-708-520221006

Cited by 6 publications

(9 citation statements)

References 35 publications

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“…Frequency of factors due to the stakeholder diversity and their understanding and assessment about the decisions that must be made (Tsai et al, 2011). Donbak (2022) states that fiscal instability is a business operating risk that needs attention. Due to seasonality low trained and less experienced personnel could raise less revenues for a hotel in the high season raising the risk of a failure and fiscal challenges on the low season (Ari, 2022).…”

Section: Risk Factorsmentioning

confidence: 99%

“…Among the risks a usual enterprise we can discern is competition (Waikar et al, 2015). Competition is a de facto common risk in tourism and hospitality due to its nature (Donbak, 2022). Qualitative research in India by interviewing senior risk professionals (Vij,2019) has shown that competition and reputation risks are important as supply chain in hospitality business (Abou Kamar, 2022).…”

Section: 25business Related Risksmentioning

confidence: 99%

“…Risk management has emerged as a solution to organize better the organizations in order to avoid exploitation and add value to the business (Power, 2004). Hotels are able to manage day to day crises but not crises that do not occur frequently (Donbak, 2022). Power (2004) does two bold statements.…”

Section: Risk Managementmentioning

confidence: 99%

“…4.2 Non Financial related risk factors4.2.1.Environmental risk factorsResorts risks can have environmental (Vij, 2019) and natural causes(Donbak, 2022). Weather, climate and the environment are crucial financial risk factors to the hospitality industry(Franzoni & Pelizzari (2019).…”

mentioning

confidence: 99%

“…Waller & Abbasian (2022), did qualitative research with a questionnaire that got deployed and implemented in 30 hotels, half of them in London and the rest in Stockholm, having the greatest star rates. In their studyDonbak et al (2022) researched in the area of Adiyaman in Turkey, 4 and 5-star hotels.Diker et al (…”

mentioning

confidence: 99%

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Risk Management Practice in the Tourism and Hospitality Industry

Baratsas,

Tzavaras

2023

Proceedings of the 6th International Conference on Management, Economics and Finance

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Risk and risk factors is a contemporary issue in business research. The detection of its provenance and the process of management, through a portfolio of tools, is an important element in the operation of tourism and hospitality-related enterprises. Factors humanoriented or nature-oriented impose crises that get converted into fiscal risk for the business as financial risks that exist through operation and business-related sources. Literature review of luxury hotels with 4 and 5-star ratings and the tourism industry, as rich pools of data availability, has been deployed in a variety of destinations. This research, through a literature review of published articles in well known journals, analyzes the risk factors, risk management and risk management practices used in tourism and hospitality industry. The analysis enclosures case studies from highly touristic areas in the Middle east, Balkans, Europe and Asia. All these areas have during high season same climatic and weather conditions, same financial and non financial risks for the assessment periods of the research and high sensitivity to world wide phenomena. Key strategies to alleviate or mitigate the risk entail financial and non-financial tools that have been recorded through the literature review. These strategies include important strategies like fiscal, business, organizational and other less important but crucial to business survival. Findings from the research imply that common risks exist for the tourism and hospitality industry even for distant destinations. The majority of non-European and non-American destinations do have already risk management research and business are more aware of risk, risk management, and risk management techniques implementation than some destinations in Europe. Common models of risk alleviation are being to be used in different frameworks and alleviate risk.

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Section: Risk Factorsmentioning

confidence: 99%

Section: 25business Related Risksmentioning

confidence: 99%

Section: Risk Managementmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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Risk Management Practice in the Tourism and Hospitality Industry

Baratsas,

Tzavaras

2023

Proceedings of the 6th International Conference on Management, Economics and Finance

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Crisis Leadership, Group Dynamics, and Change Management: A Literature Review and Future Perspectives

Belias,

Trihas,

Ntalakos

2024

Springer Proceedings in Business and Economics

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Research trends on guest experience with service robots in the hospitality industry: a bibliometric analysis

Yörük

Akar

Özmen

2023

EJIM

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PurposeThe purpose of this study is to reveal the research trends in guest experiences of service robots in the hospitality industry.Design/methodology/approachIn this study, a review was carried out on the Web of Science (WoS) database with the assistance of bibliometric analysis techniques. Cluster analysis was also employed for this to group important data to determine the relationships and to visualize the areas in which the studies are concentrated. The thematic content analysis method was used to reveal on which customer experiences and on which methods the focuses were.FindingsOn the subject of experiences of service robots, the greatest number of publications was in 2021. In terms of country, China has come to the fore in the distribution of publications. As a result of thematic content analysis, it was determined that the leading factor was the main dimension of emotional experience. In terms of sub-dimensions, social interactions attracted more attention. Most of the studies discussed were not based on any theory. Apart from these, the Technology Acceptance Model (TAM), the Service Quality Model (SERVQUAL) and Perceived Value Theory (PVT) were featured more prominently among other studies.Research limitations/implicationsIn this study, only the WoS database was reviewed. In future studies, it would be possible to make contextual comparisons by scanning other databases. In addition to quantitative research designs, social dimensions may be examined in depth following qualitative research methods. Thus, various comparisons can be made on the subject with mixed-method research designs. Experimental research designs can also be applied to where customers have experienced human-robot interactions (HRIs).Originality/valueIn the hospitality industry, it is critical to uncover every dimension of guests' robot acceptance. This study, which presents the current situation on this basis, guides future projections for the development of guest experiences regarding service robots in the hospitality industry.

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An Overview of Crisis Management in Hospitality Enterprises: The Case of Operating at an International Level Hotel in Adiyaman

Cited by 6 publications

References 35 publications

Risk Management Practice in the Tourism and Hospitality Industry

Risk Management Practice in the Tourism and Hospitality Industry

Crisis Leadership, Group Dynamics, and Change Management: A Literature Review and Future Perspectives

Research trends on guest experience with service robots in the hospitality industry: a bibliometric analysis

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