An Uncertain QFD Approach for the Strategic Management of Logistics Services

Yang, Song; Liu, Jing; Wang, Ke; Miao, Yunwen

doi:10.1155/2016/1486189

Cited by 9 publications

(7 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Logistic service quality is an instrument used for measuring the perception of suppliers to value created for them by logistics services [19]. Logistics service quality is defined as a collection of performance factors and is measured by the ability to distribute products according to customer requirements [20].…”

Section: Logistic Service Qualitymentioning

confidence: 99%

The Impact of Supply Chain Collaboration in Logistic Service for Small Medium Enterprise in East Java, Indonesia

Kempa

Tanuwijaya

Tarigan

2020

KLS

View full text Add to dashboard Cite

Fierce competition in the manufacturing field leads many manufacturing companies to shift their way of work. This shift was done by implementing supply chain management practices. The companies collaborate by implementing supply chain collaboration, including collaboration between Small Medium Enterprise (SMEs) and Third Party Logistic (3PL) where both parties share the benefits and risks. This study aims to examine the impact of supply chain collaboration on customer satisfaction through logistic services. The data were collected from SMEs engaged as 3PL partners in the East Java region with a total of 75 SMEs. The questionnaires were distributed on 60 SMEs in which further proceeded by 42 SMEs with a response rate of 70 %. PLS (Partial Least Square) was used to process the data with the following results: i) supply chain collaboration influenced service quality relational logistics at 0.790; ii) supply chain collaboration did not have a significant impact on operational logistics service quality; Third, relational logistics service quality had a significant impact on operational logistics service quality at 0.466 and customer satisfaction at 0.197; Fourth, operational logistics service quality had an impact of 0.600 on customer satisfaction. Keywords: customer satisfaction factor; operational logistic service quality; relational logistic service quality; third party logistic

show abstract

Section: Logistic Service Qualitymentioning

confidence: 99%

The Impact of Supply Chain Collaboration in Logistic Service for Small Medium Enterprise in East Java, Indonesia

Kempa

Tanuwijaya

Tarigan

2020

KLS

View full text Add to dashboard Cite

show abstract

“…In addition, Yang et al (2016) argued that the logistics service increasingly contributes to the core competency of a company, therefore suggesting the use of quality function 361 Logistic service quality development to select the most effective strategic actions to meet customer needs. Here we reach the following hypothesis:…”

Section: Lsq and Csmentioning

confidence: 99%

Logistic service quality as a mediator between logistics capabilities and customer satisfaction

Fernandes

Moori

Filho

2018

REGE

View full text Add to dashboard Cite

Purpose A way that companies have found to respond to the challenges of customer satisfaction (CS) is the development logistics services quality. In this sense, the purpose of this paper is to estimate the quality of logistical service as a mediator factor in the relationship between logistics capabilities (LC) and CS. For this, an exploratory survey of the descriptive type was carried out with 117 companies in the Brazilian market of lubricant oil. The collected data, modeled in structural equations, have shown evidence that the quality of logistics services totally mediates the relation between the LC and the satisfaction of clients. Design/methodology/approach In order to respond to the research problem and to meet the stated objective, a study was carried out in two phases. The first used an exploratory qualitative design, and involved recorded in-depth interviews with five clients and five managers of a lubricant oil producer located in the municipality of Umuarama and nearby areas in Paraná state, Brazil. The second used an exploratory survey of the descriptive type was carried out with 117 companies in the Brazilian market of lubricant oil. Findings The collected data, modeled in structural equations, have shown evidence that the quality of logistics services totally mediates the relation between the LC and the satisfaction of clients. Research limitations/implications It is suggested that new studies be conducted in order to increase the size of the sample, since the number of responses obtained (117 respondents), for the number of initial variables (34 measures). Practical implications In the pursuit of CS, the managers of lubricant oil producers should make major investments in LC, to enable the company to be active in the search for logistics solutions, integration and provision of reliable information to its customers. Social implications The studies should also be carried out in other market segments, in order to compare the results obtained in the lubricating oil segment of Brazil and corroborate knowledge about the influence of logistical capabilities on the relation between logistics service quality and CS. Originality/value The logistics services quality perceived by the customers is derived from the service capacity of the producer’s employees and the quality of information provided to the customers.

show abstract

“…On one hand, enterprise homogeneity is serious; on the other hand, due to the influence of geography, information, and other factors, the communication between enterprises or enterprise and customer is poor, resulting in ''isolated island phenomenon.'' 21 In view of the above problems, under the condition of limited manufacturing resources, in order to obtain the market competition advantage and win the maximum profit, machining enterprises need the support of the cloud manufacturing service composition platform, 22,23 thus to achieve the following: (1) improving the transparency and visibility of enterprises, quickly responding to market demand; (2) strengthening exchange and cooperation between enterprises in market, logistics, 24,25 product development, design, manufacturing, and so on; and (3) promoting the transformation of the industrial structure, optimizing the allocation of resources, and making full use of limited resources to get the maximum profit. 26 Xu et al 27 proposed a set of service domain-oriented artificial bee colony algorithms based on the optimization mechanism of artificial bee colony method for solving concurrent service selection and service composition problem.…”

Section: Literature Reviewmentioning

confidence: 99%

Cloud manufacturing service composition and formal verification based on extended process calculus

Yao

2018

Advances in Mechanical Engineering

View full text Add to dashboard Cite

Cloud manufacturing is an emerging service-oriented model to solve existing problems in manufacturing. This study proposes a process calculus-based approach to formally model cloud manufacturing service composition that is composed of description model, interaction scenario model, and composition process formal model, in which the semantics of process calculus to describe the quality of service (QoS) information of service composition is extended, and an intelligent service composition method is put forward based on the extended process calculus. Then, a platform architecture for implementing the proposed approach is addressed. The integrated development environment for the platform is set up with selection of free software tools. Thus, a prototype of the platform is developed. Finally, automated guided vehicle processing service composition and the open integrated manufacturing system service composition are taken as examples to illustrate the application of the proposed service composition method. The main attributes of the formal models for the application cases are verified. Case study results show that the proposed service composition and formal verification method based on the extended process calculus is feasible. Compared with other approaches for service composition, the proposed intelligent service composition method meets the most requirements for service composition.

show abstract

An Uncertain QFD Approach for the Strategic Management of Logistics Services

Cited by 9 publications

References 22 publications

The Impact of Supply Chain Collaboration in Logistic Service for Small Medium Enterprise in East Java, Indonesia

The Impact of Supply Chain Collaboration in Logistic Service for Small Medium Enterprise in East Java, Indonesia

Logistic service quality as a mediator between logistics capabilities and customer satisfaction

Cloud manufacturing service composition and formal verification based on extended process calculus

Contact Info

Product

Resources

About