Purpose A way that companies have found to respond to the challenges of customer satisfaction (CS) is the development logistics services quality. In this sense, the purpose of this paper is to estimate the quality of logistical service as a mediator factor in the relationship between logistics capabilities (LC) and CS. For this, an exploratory survey of the descriptive type was carried out with 117 companies in the Brazilian market of lubricant oil. The collected data, modeled in structural equations, have shown evidence that the quality of logistics services totally mediates the relation between the LC and the satisfaction of clients. Design/methodology/approach In order to respond to the research problem and to meet the stated objective, a study was carried out in two phases. The first used an exploratory qualitative design, and involved recorded in-depth interviews with five clients and five managers of a lubricant oil producer located in the municipality of Umuarama and nearby areas in Paraná state, Brazil. The second used an exploratory survey of the descriptive type was carried out with 117 companies in the Brazilian market of lubricant oil. Findings The collected data, modeled in structural equations, have shown evidence that the quality of logistics services totally mediates the relation between the LC and the satisfaction of clients. Research limitations/implications It is suggested that new studies be conducted in order to increase the size of the sample, since the number of responses obtained (117 respondents), for the number of initial variables (34 measures). Practical implications In the pursuit of CS, the managers of lubricant oil producers should make major investments in LC, to enable the company to be active in the search for logistics solutions, integration and provision of reliable information to its customers. Social implications The studies should also be carried out in other market segments, in order to compare the results obtained in the lubricating oil segment of Brazil and corroborate knowledge about the influence of logistical capabilities on the relation between logistics service quality and CS. Originality/value The logistics services quality perceived by the customers is derived from the service capacity of the producer’s employees and the quality of information provided to the customers.

Purpose: The study aims to explore and describe the mediation of green marketing in the relationship between supply chain management and corporate performance. Originality/gap/relevance/implications: The prior intention was to fill an epistemological gap about green marketing. The presence of green marketing in regression decreases the magnitude of the relationship between supply chain management and performance in Brazilian construction companies. Key methodological aspects: The study was carried out using quantitative method with exploratory and descriptive purposes. An exploratory research was conducted through in-depth interviews with ten managers working in the construction business. A descriptive survey involved the application of a questionnaire answered by a sample of 133 respondents. Data was analyzed using descriptive statistics, linear regression and structural equation modeling. Summary of key results: Data showed that green marketing mediates, in part, the relationship between supply chain management and corporate performance. Key considerations/conclusions: As theoretical implications, the study reinforces positive correlations between the constructs used in the surveyed sector. It resorted to models previously developed that, combined, could be reproduced or falsified, in order to obtain, finally, convergent measurement models. As a practical application, it identified the involvement of employees in environmental issues, missions and visions with explicit statements on energy and water saving and green marketing initiatives to improve the corporate image, such as obtaining environmental certifications. In conclusion, it appears that the civil construction companies have room to improve the communication and image to stimulate both the supply and consumption of green products.

ABSTRACT:In this paper, we examine the relationship among lean manufacturing management, competitive skills, and business performance from the perspective of managers of companies doing business in Brazil. We conduct a survey of 68 Brazilian companies that use lean manufacturing and analyze data using structural equation modeling based on partial least squares method. Results show, considering competitive skills as mediating variable, a positive relationship between lean manufacturing and business performance. Results also suggest that managers lack awareness about the importance of the competitive skills to enhance business performance.

Este trabalho tem por objetivo verificar o alinhamento das prioridades competitivas entre empresas compradoras e usuárias de máquinas e equipamentos para a fabricação de produtos alimentícios e seus fornecedores industriais. Está fundamentado em uma pesquisa exploratória descritiva em que se aplicou um questionário estruturado junto a gestores das áreas relacionadas a compras, vendas e produção das empresas. Foram obtidas 77 respostas de gestores de empresas fabricantes de alimentos e 55 de fabricantes de equipamentos. Os dados, submetidos à estatística descritiva e à correlação bivariada não paramétrica, revelaram que: a) no âmbito do relacionamento entre compradores e vendedores de máquinas e equipamentos, o fator qualidade foi a prioridade competitiva alinhada entre eles; b) no âmbito de empresas usuárias de máquinas e equipamentos, houve evidência de trade-off entre as variáveis reduzir estoques e velocidade de entrega rápida. Essas revelações permitiram concluir que: a) a qualidade é um fator de alinhamento externo e interno; b) o trade-off é usado como um instrumento para o alinhamento das prioridades competitivas no ambiente interno das empresas compradoras e usuárias de máquinas e equipamentos.

RESUMO Nos últimos anos, com o consumo crescente de alimentos mais naturais, têm surgido questionamentos sobre a competitividade de produtos orgânicos em relação a outras fontes de alimentos, como os convencionais, transgênicos, ecológicos e outros. Assim, o objetivo deste artigo foi identificar os fatores relevantes na decisão de consumo de alimentos orgânicos. Para tanto foi utilizada uma amostra composta de 138 consumidores do Estado de São Paulo. O tratamento dos dados foi realizado por meio de técnicas da estatística descritiva e multi-variada, a análise fatorial. Os resultados evidenciaram cinco principais fatores de competitividade: (a) aspectos legais e de certificação; (b) ética da empresa; (c) preço e comercialização; (d) influências políticas; (e) questões ambientais. Outro resultado importante foi a identificação da melhora do meio ambiente como o aspecto que mais influencia os consumidores na tomada de decisão de compra de produtos orgânicos. Por fim, este estudo sugere ajustar a demanda de produtos orgânicos, que se mostrou favorável a um consumidor exigente, tornando-os, assim, uma realidade viável e acessível a um mercado crescente.