Analisa Tingkat Pelayanan IT Service Management pada Penerapan Sistem Ujian Nasional berbasis Komputer dengan menggunakan Kerangka Kerja ITIL v3

Novilia, Evi; Cholil, Widya; Kurniawan, Tri Basuki

doi:10.30872/jsakti.v2i1.2570

Cited by 6 publications

(7 citation statements)

References 3 publications

(4 reference statements)

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“…The rapid evolution of information technology (IT) has become a cornerstone for individuals, organizations, institutions, and universities, influencing their activities and business processes [1]. Organizations worldwide are increasingly dependent on IT to streamline tasks, enhance productivity, and support various functions.…”

Section: Importance Of Information Technology In Organizationsmentioning

confidence: 99%

“…Organizations worldwide are increasingly dependent on IT to streamline tasks, enhance productivity, and support various functions. The transformative impact of IT is not only evident in operational efficiency but also in its role as a catalyst for innovation and strategic decision-making [1]. As businesses continue to navigate the digital landscape, the integration of advanced IT solutions has become synonymous with staying competitive and adaptive to changing market demands.…”

Section: Importance Of Information Technology In Organizationsmentioning

confidence: 99%

“…The rapid advancement of information technology and the provision of excellent technology services have become the expectation for individuals, organizations, institutions, and universities to support their activities, streamline their tasks, and enhance their business processes [1]. Essentially, technology is designed to simplify human endeavors.…”

Section: Introductionmentioning

confidence: 99%

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Analysis of Information Technology Service Management Using ITIL V3 Domain Service Operation at Company XYZ

Shidqi

2023

IJIIS Int. J. Informatics Inf. Syst.

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In today's dynamic landscape, the rapid evolution of information technology and the pursuit of excellent technological services have become universal aspirations. Organizations, institutions, and universities are increasingly relying on advanced technology to support their activities, streamline tasks, and enhance business processes. To align with current IT trends, enterprise organizations must adopt centralized methods that prioritize consumers' perspectives on IT services in the context of overall business objectives. XYZ Company exemplifies this approach, having implemented bespoke information technology solutions geared towards managing service activities and processing administrative data efficiently. The Service Operation phase, a crucial lifecycle component encompassing day-to-day IT service management operations, has been a focal point of XYZ Company's endeavors. The research, focusing on three pivotal processes-Event Management, Request Fulfillment, and Problem Management-reveals a pressing need to enhance hardware, software, and infrastructure to meet XYZ Company's evolving requirements for more effective operations. Moreover, the implementation of Standard Operating Procedures (SOP) and specialized modules for employees emerges as a critical necessity. These strategic enhancements are poised to augment efficiency, ensuring that employees can harness the full potential of information technology in their daily tasks. As XYZ Company navigates the evolving IT landscape, this research underscores the imperative to adapt hardware, software, and procedural frameworks to foster a more effective and streamlined work environment.

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Section: Importance Of Information Technology In Organizationsmentioning

confidence: 99%

Section: Importance Of Information Technology In Organizationsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Analysis of Information Technology Service Management Using ITIL V3 Domain Service Operation at Company XYZ

Shidqi

2023

IJIIS Int. J. Informatics Inf. Syst.

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“…Secara umum Information Technology Infrastructure Library (ITIL) didefinisikan sebagai sebuah kerangka kerja yang berisi pengetahuan praktis yang dapat digunakan dalam membantu organisasi bisnis untuk mengembangkan dan menyediakan proses Information Technology Service Management (ITSM) (itSMF, 2007) [6]. Kerangka kerja ITIL bertujuan secara meningkatkan efisiensi operasional TI dan kualitas layanan pelanggan [11]. Secara praktis ITIL mendefinisikan bentuk dan fungsi pemanfaatan teknologi informasi sebagai sarana untuk penyimpanan, komunikasi atau pemrosesan informasi [6].…”

Section: Framework Information Technology Infrastructure Library (Iti...unclassified

Penerapan Framework Information Technology Infrastructure Library (ITIL) Versi 3 pada Domain Service Operation untuk menganalisa Manajemen Layanan Teknologi Informasi

Deyantoro¹,

Setyadi²,

Saintika³

2022

Jur. Ris. Kom.

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Information Technology (IT) in the era of the Industrial revolution 4.0 is increasingly developing and changing the way humans complete all work. Advances in technology have caused automation/computerization in business management to be fast. Computerization helps humans improve performance and save resources in the process of working on it. The use of IT really supports the objectives of government administration so that it must pay attention to the efficiency of resource use and risk management. ATR/ BPN Purbalingga as one of the government agencies has used the use of services through the use of the ATR / BPN Purbalingga website. The role of important websites in the organization includes ATR/BPN Purbalingga. ATR / BPN shows several problems such as tools in the website are lacking and there are often server downs. The purpose of this study is the analysis of IT service management on websites kkp2.atrbpn.go.id using the ITIL Framework V.3 domain service operation. The research data analysis method uses quantitative methods by using SPSS measuring instruments. ITIL model V.3 as a medium of analysis of questionnaire data and to obtain the results of the analysis of the level of maturity of IT service management. The results of this study are recommendations for the maturity level of IT service management of the ATR / BPN website for the progress of improving website performance. The result of the maturity value on the website kkp2.atrbpn.go.id on the subdomain service operation domain service management as a practice by obtaining an average of 3.97. Service operation principles with an average of 3.27. Service operation processes earned an average of 2.95. Common service operation with an average of 4. Organizing service operations with an average of 4.12. Service operation technology consideration with an average of 3.8. Implementing service operations with an average of 3.3. The average total obtained from all domain service operations is 3.1 at level 3 (defined) which means it is important to carry out basic processes and document each process and standardize in order to reach the expected level

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“…Typically, small companies do not use frameworks to run their business processes. Therefore, measuring with ITIL can be beneficial for the company in making changes accompanied by increased efficiency and flexibility but at a lower cost [2]. ITIL, or the Information Technology Infrastructure Library, is one of the best practice frameworks for delivering services.…”

Section: Introductionmentioning

confidence: 99%

Optimizing IT Service Strategies: A Performance Assessment through ITIL V3 in PT XYZ IT Operations Division

Sholekha

2023

IJIIS Int. J. Informatics Inf. Syst.

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In building a system in an IT organisation, it is necessary to have the support of an IT Service that is able to adapt to business needs continuously. IT services mainly run and grow from within the company. The Information Technology Infrastructure Library (ITIL) is the most commonly adopted framework for IT service management. Starting the use of ITIL can be done by identifying areas that can be developed and measuring the current situation. This will help to know the desired future state and be the basis for finding solutions to improve performance based on ITIL. Maturity level measurement is one of the commonly used methods to define the current situation. The purpose of this research is to understand how well a team from a small company is doing business using maturity levels. ITIL's seven-step improvement process was chosen and adapted as a guide to carry out the entire research. The research was conducted by conducting maturity assessments and interviews at a small IT services company. Measurements were carried out twice. At first, it serves to determine the condition before measurement and improvement. Research in the IT Operations division of XYZ revealed that ITIL implementation can increase maturity levels in accordance with company management objectives. In the end, the implications of this research will provide company management with factors and solutions to improve performance based on ITIL implementation.

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Analisa Tingkat Pelayanan IT Service Management pada Penerapan Sistem Ujian Nasional berbasis Komputer dengan menggunakan Kerangka Kerja ITIL v3

Cited by 6 publications

References 3 publications

Analysis of Information Technology Service Management Using ITIL V3 Domain Service Operation at Company XYZ

Analysis of Information Technology Service Management Using ITIL V3 Domain Service Operation at Company XYZ

Penerapan Framework Information Technology Infrastructure Library (ITIL) Versi 3 pada Domain Service Operation untuk menganalisa Manajemen Layanan Teknologi Informasi

Optimizing IT Service Strategies: A Performance Assessment through ITIL V3 in PT XYZ IT Operations Division

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