2021
DOI: 10.47411/al-awqaf.v13i1.71
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Analisis Faktor-Faktor yang Memengaruhi Kepuasan Wakif terhadap Pelayanan Lembaga Wakaf

Abstract: Indonesia merupakan negara yang dikenal seabagai Muslim Country Population. Namun, jumlah masyarakat Indonesia yang sudah mengenal wakaf masih sangat sedikit. Wakaf dapat digunakan sebagai salah satu instrumen dalam meningkatkan kehidupan sosial, ekonomi, kesejahteraan dan pendidikan masyarakat Indonesia. Permasalahan wakaf di Indonesia adalah belum tertata, masih hanya sebatas potensi wakaf dan belum sepenuhnya menunjukkan kemanfaatannya.Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruh… Show more

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“…(Ihsan & Ibrahim, 2007) As for the quality of the program, the quality of services and facilities provided as well as emotional factors significantly affect the satisfaction of wakif which can affect the factor of increasing or not trusting waqif to waqf institutions, this is a hypothesis generated from the research of Muhammad Wicaksono and other authors. (Putra et al, 2020) In addition, the factors of effective communication by the Institute (Moraga et al, 2010) and practice the nature of trust in managing waqf and make it the basis for fundraising (Syamsuri & Wibisono, 2019) can have a direct impact on donor trust.…”
Section: Nazir Waqf Strategy To Increase Waqif Trustmentioning
confidence: 99%
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“…(Ihsan & Ibrahim, 2007) As for the quality of the program, the quality of services and facilities provided as well as emotional factors significantly affect the satisfaction of wakif which can affect the factor of increasing or not trusting waqif to waqf institutions, this is a hypothesis generated from the research of Muhammad Wicaksono and other authors. (Putra et al, 2020) In addition, the factors of effective communication by the Institute (Moraga et al, 2010) and practice the nature of trust in managing waqf and make it the basis for fundraising (Syamsuri & Wibisono, 2019) can have a direct impact on donor trust.…”
Section: Nazir Waqf Strategy To Increase Waqif Trustmentioning
confidence: 99%
“…The greater the satisfaction obtained by the waqif towards the institution, the greater the trust which has implications for the continuity of the waqif in waqf. (Putra et al, 2020) This is agreed by Sargeant and Lee, that trust is the basis for building non-profit organizations, the greater the public trust will further improve the positive social image of the Institution so as to facilitate fundrising programs in the Institute and the fulfillment of its objectives. (Sargeant & Lee, 2002) Especially if this trust is linked to a zakat management institution where trust is the most important part in an Islamic philanthropic organization, such as research conducted by the NAFI Research Center, with results showing that the percentage of respondents who believe and do not believe in charitable institutions is almost the same, namely 44 and 43 percent.…”
Section: Introductionmentioning
confidence: 99%