Analisis Kesiapan Sertifikasi ISO 21001:2018 dengan Metode Gap Analysis  (Studi Kasus pada Akademi Telkom Jakarta)

Rahmadii, Rahmadi; Iskandar, Ade Rahmat

doi:10.52661/j_ict.v2i1.49

Cited by 2 publications

(7 citation statements)

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“…has been carried out and the existence of evidence has been verified, it should then be clearly stated what requirements were not met and the opportunities for improvement. In identifying gaps and analyzing opportunities for improvement, the method used is the gap analysis method which is also used in the research (Rahmadi & Iskandar, 2020) This study uses a combination of several methods referring to the research (Rahmadi & Iskandar, 2020) to collect data, which are observation, interviews, and surveys. Observations are conducted in Politeknik STMI Jakarta directly related to the process of ensuring the quality of learning and educational services, as well as the results of the internal audit and the implementation of ISO 9001:2015.…”

Section: Methodsmentioning

confidence: 99%

“…The previous research carried out for ISO 21001:2018(Vilchez-Sandoval et al, 2020 focused on analyzing the implementation of clause 8.5 in scope of faculty oh higher education. The simillar research of (Rahmadi & Iskandar, 2020) conducts a analysis implementation of all clauses of ISO 21001:2018 in the institute level but uses only top management as respondents of survey and interview, combining using interactive model. Research by (Faura et al, 2019) focuses on analyzing compliance clause 8.5 at the departement level.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Research by (Faura et al, 2019) focuses on analyzing compliance clause 8.5 at the departement level. Using the method in research (Vilchez-Sandoval et al, 2020) with analyzing compliance for all clauses requirements of the ISO 21001: 2018 on institute level as in (Rahmadi & Iskandar, 2020), this research broadens the respondent for survey and interview with all unit head in Politeknik STMI Jakarta, and perform reliability testing for research instruments as well.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In Indonesia, one way to ensure the quality of higher education is to meet several standards, such as the National Accreditation Standards by the Badan Akreditasi Nasional (Rahmadi & Iskandar, 2020). Higher education in Indonesia is also mandatory to have an Internal Quality Assurance System to ensure the quality of higher education is complies with the National Higher Education Standards (Republik Indonesia, 2016).…”

Section: Introductionmentioning

confidence: 99%

“…For example in the 7 principles of ISO 9001:2015, the first principle is to focus on customers, while in ISO 21001:2018, the first principle is to focus on students, and other beneficiaries. In the context of higher education, the term customer is not appropriate to describe students, given that industry is a customer of tertiary institutions as users of labor services for college graduate students (Rahmadi & Iskandar, 2020). ISO 21001:2018 is the latest for the implementation and development of management systems in educational entities that also help for accreditation process (Faura et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

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Readiness Analysis of Politeknik STMI Jakarta Towards Implementation and Certification of ISO 21001:2018

Ambarwati¹,

Rusmiati²,

Aisyah³

2023

IJIEM

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Higher education has great demands and responsibilities to ensure their student graduates as highly competent human resources. Thus, effective and efficient management is required for higher education’s business process. To ensure their quality in process and result, compliance with national regulations and standards related to higher education is a must, and quality conformity with international standards is also one of the efforts of higher education institutions to improve their quality and competitiveness. ISO 21001:2018 is one of the international standards and best practice management systems for educational organizations that are widely used by various higher education institutions in the world. Considering Politeknik STMI Jakarta’s vision for resulting competent human resources, and that it is not yet certified by ISO 21001: 2018, this study is conducted to know the extent of readiness of Politeknik STMI Jakarta towards implementation and certification of ISO 21001:2018. The method used is the gap analysis method between conditions existing in Politeknik STMI Jakarta to ISO 21001:2018 standard. The results showed that the level of readiness of Politeknik STMI Jakarta is 88.85% which showed that the implementation of the clause requirements is mostly carried out but not consistently. The conclusion that can be drawn from the research is that Politeknik STMI Jakarta is ready to implement and carry out ISO 21001: 2018 certification.

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Section: Methodsmentioning

confidence: 99%