Analisis Tingkat Kepuasan Pengguna Terhadap Aplikasi Tierra Menggunakan Metode Pieces Framework

Tejokusuma, Filbert Alexander; Angriani, Husni; ‘Afifah, Zulfa Nur’aini

doi:10.55645/kharismatech.v17i2.312

Cited by 4 publications

(5 citation statements)

References 5 publications

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“…Kerangka kerja PIECES digunakan untuk menganalisis dan mengevaluasi kepuasan penggunaan Sistem Informasi Akademik Terpadu (SIAKADU) Universitas Negeri Surabaya [24] dan Aplikasi M-BCA [25]. Kerangka kerja PIECES menjadi metode yang digunakan untuk mengukur tingkat kepuasan pengguna portal akademik [26], aplikasi Cizgi Rent A Car [23], Aplikasi Kearsipan HIMASI [27], aplikasi TIERRA [28], sistem layanan aplikasi Maxim [29], aplikasi whatsapp untuk knowledge sharing [22]…”

Section: Kepuasanunclassified

Analysis of Opac Satisfaction Level in Politeknik Keselamatan Transportasi Jalan Library With Pieces Framework

Ikapraja,

Siswanto

2024

JTIF

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OPAC becomes a necessity to facilitate college library services. OPAC has a significant effect on the quality of user service satisfaction either partially or simultaneously. 4 stages of research were carried out which consisted of identification, indicator development, data analysis, results and findings stages. The PIECES Framework was adopted to develop indicators to analyze the level of satisfaction with 263 users as respondents. The results of the analysis show that there is 1 indicator (performance) with a satisfactory level of satisfaction, and 5 indicators (information, economic, control, efficiency, and service) with a very satisfied level of satisfaction. These results can be used as a reference for making improvements to improve the quality of library services from the perspective of OPAC user satisfaction.

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Section: Kepuasanunclassified

Analysis of Opac Satisfaction Level in Politeknik Keselamatan Transportasi Jalan Library With Pieces Framework

Ikapraja,

Siswanto

2024

JTIF

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“…b. Study of literature PIECES is a method that has six categories in classifying and solving system problems: [1], [4] - [12]. These include Performance, Information and Data, Economics, Control and security, Efficiency, and Service.…”

Section: Research Flowmentioning

confidence: 99%

“…Data obtained from the results of a questionnaire regarding the level of satisfaction of Google Classroom users in the animation technique practicum were analyzed using a Likert scale using the following formula [12]. With the table above, the assessment will use a Likert scale measurement with a score of 1 to 5 which comes from the PIECES Framework [2].…”

Section: E Data Analysis and Evaluationmentioning

confidence: 99%

Analysis of User Satisfaction with the Google Classroom Application in Animation Engineering Practicum using the PIECES Method

Mazidah,

Dellia,

Ramadhan

et al. 2024

j. of artif. intell. and eng. appl.

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Currently, the use of online learning media is still widely applied by various campuses in Indonesia, this is because there are still some students who still do not understand the material in direct learning which requires hybrid (offline-online) learning. This Media Knowledge Management System (KMS) has become supporters of online learning, one of which is Google Classroom. Google classroom is one of the learning media that is very popular and used. The aim of this research is to identify the level of satisfaction and level of importance as well as the weaknesses and strengths of the Google Classroom application in animation engineering practicum. This research uses the PIECES framework method which consists of Performance, Informations and data, Economics, Control and security, Efficiency and Service. The sample used was students (semester 4 in classes 4A and 4D) at Trunojoyo Madura University. The results of this research obtained an average score for each domain, namely the Performance domain got a score of 4 (Satisfied), Information and data got a score of 3.88 (Satisfied), Economy got a score of 4.5 (Very Satisfied), Control and security got a score a score of 3.88 (Satisfied), Efficient gets a score of 3.66 (Very Satisfied) and Service gets a score of 3.93 (Very Satisfied). Meanwhile, the total average level of satisfaction from all domains is 3.97 (Satisfied).

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“…Metode yang digunakan untuk menjawab pertanyaan melibatkan penggunaan skala Likert [3]. Skala Likert dapat mengukur sikap, pendapat, dan persepsi individu atau kelompok tentang fenomena sosial [4]. Setelah mendapatkan variabel dari skala Likert, variabel-variabel ini diuraikan menjadi indikator yang kemudian digunakan sebagai standar dalam mengembangkan instrumen berupa pernyataan atau pertanyaan.…”

Section: Pendahuluanunclassified

Analisis Kepuasan Pengguna Aplikasi Mytelkomsel Menggunakan Pieces Framework

Crystanto,

Abdul Munir S,

Hendra Surasa

2023

KHARISMA Tech

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Tujuan dalam penelitian ini adalah untuk mengukur tingkat kepuasan pengguna aplikasi MyTelkomsel. Penelitian ini dilakukan dengan cara analisis menggunakan metode PIECES (Performance, Information, Economy, Control, Efficiency, and Service). Penelitian ini secara khusus mensurvei 30 mahasiswa/i STMIK Kharisma Makassar pengguna aplikasi MyTelkomsel dengan mengunakan google form. Proses perhitungan akan mengunakan skala likes. Hasil dari survei penelitian ini menunjukkan tingkat kepuasan terhadap 30 mahasiswa/I STMIK Kharisma Makassar berdasarkan masing-masing variabel adalah sebagai berikut: Kinerja 4,06 (puas), Informasi 4,17 (puas), Ekonomi 4,22 (puas), Pengendalian dan Keamanan 3,3 (ragu-ragu), Efisiensi 4,03 (puas), dan Layanan 4,1 (puas).

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Analisis Tingkat Kepuasan Pengguna Terhadap Aplikasi Tierra Menggunakan Metode Pieces Framework

Cited by 4 publications

References 5 publications

Analysis of Opac Satisfaction Level in Politeknik Keselamatan Transportasi Jalan Library With Pieces Framework

Analysis of Opac Satisfaction Level in Politeknik Keselamatan Transportasi Jalan Library With Pieces Framework

Analysis of User Satisfaction with the Google Classroom Application in Animation Engineering Practicum using the PIECES Method

Analisis Kepuasan Pengguna Aplikasi Mytelkomsel Menggunakan Pieces Framework

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