Analysis and Assessment of Quality of Medical Services in Conditions of Digital Transformation

Rolbina, E.S.; Novikova, E. N.; Sharafutdinova, N. S.; Martynova, Olga; Akhmetshin, R. M.

doi:10.1007/978-3-030-11367-4_67

Cited by 3 publications

(1 citation statement)

References 7 publications

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“…Keberhasilan suatu perguruan tinggi sangat ditentukan oleh mutu pelayanan yang diberikan, dimana pelayanan yang bermutu dapat diidentifikasi melalui kepuasan pelanggan, dalam hal ini adalah mahasiswa (Rolbina, Novikova, Sharafutdinova, Martynova, & Akhmetshin, 2020;Vesloguzova, Petrik, Salikhov, & Bunakov, 2020). Keadaan persaingan yang kompetitif antar perguruan tinggi menuntut lembaga pendidikan harus memperhatikan mutu pendidikan dan kelembagaan sehingga mampu serta unggul dalam persaingan tersebut.…”

Section: Listya Istiningtyas and Lukmawati Lukmawatiunclassified

Tracer study of the psychology faculty of UIN Raden Fatah Palembang in 2018: satisfaction of alumni and stakeholders on the implementation of Islamic psychology study programs

Istiningtyas

Lukmawati

2019

JKP

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As a Study Program in the new Faculty, it has produced over 400 alumni, but for ten years there has never been test the alumni side or from the stakeholder side (end user), so it is necessary to conduct research to test the satisfaction level of alumni and stakeholders. The research method used is a mixedmethod with concurrent design, which uses quantitative and qualitative research. From the results of the study we can conclude it that the alumni feel quite satisfied with an average score of 3 on the three indicators; teaching and learning process, administration process and provision of facilities in Islamic Psychology Study Program, Faculty of Psychology. Therefore, it still needs to be improved in a lecture, computer and internet facilities. Islamic Psychology Study Program Faculty of Psychology has fulfilled most of the expectations of stakeholders and alumni. The advice given by stakeholders to the Faculty of Psychology to be more advance relates to improve physical facilities, human resources, services and competitiveness of graduates.

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Section: Listya Istiningtyas and Lukmawati Lukmawatiunclassified

Tracer study of the psychology faculty of UIN Raden Fatah Palembang in 2018: satisfaction of alumni and stakeholders on the implementation of Islamic psychology study programs

Istiningtyas

Lukmawati

2019

JKP

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Towards a Maturity Model for Digital Strategy Assessment

Korachi

Bounabat

2020

Advances in Intelligent Systems and Computing

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Digital transformation and marketing: a systematic and thematic literature review

et al. 2023

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This article provides a systematic review of the extensive and fragmented literature focused on Digital Transformation (DT) and marketing by identifying the main themes and perspectives (i.e., employees, customers, and business processes) studied by previous research. By mapping the DT literature in the area of marketing, 117 articles, published between 2014 and 2020, have been identified. Through the adoption of a content analysis process, a multi-dimensional framework synthesizing the DT and marketing binomial has been provided. Results identify two thematical patterns: the macro-themes, related to the main digital technologies adopted within the marketing function, and the micro-themes, related to the effect/impact of these technologies on marketing processes and activities. Concerning the micro-themes, findings show how they have mainly studied from the customer and business processes’ perspectives, thus identifying an interesting research gap related to the analysis of the DT-marketing phenomenon from the employees’ standpoint. Based on these results, the paper derives a research agenda by also providing theoretical and managerial implications. Theoretically, it is the first systematic and thematic review focused on DT and marketing. In particular, it analyses this binomial from a broad and comprehensive perspective, thus offering a synergistic framework of the existing literature, which allows an inclusive vision and understanding about the phenomenon. At the managerial level, the paper could help organizations to enhance their awareness about marketing areas and processes that could better benefit from digitalization, thus driving the overall transition of firms towards DT.

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Analysis and Assessment of Quality of Medical Services in Conditions of Digital Transformation

Cited by 3 publications

References 7 publications

Tracer study of the psychology faculty of UIN Raden Fatah Palembang in 2018: satisfaction of alumni and stakeholders on the implementation of Islamic psychology study programs

Tracer study of the psychology faculty of UIN Raden Fatah Palembang in 2018: satisfaction of alumni and stakeholders on the implementation of Islamic psychology study programs

Towards a Maturity Model for Digital Strategy Assessment

Digital transformation and marketing: a systematic and thematic literature review

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