Analysis of End-user Satisfaction of Zoom Application for Online Lectures

Wijaya, Firman; Solikhatin, Siti Alvi; Tahyudin, cImam

doi:10.1109/eiconcit50028.2021.9431903

Cited by 9 publications

(10 citation statements)

References 6 publications

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“…In the same vein, FC had no value for the continuance intention to use mobile apps, which means FC can be relevant for adoption but not for continuance Zhao and Bacao, 2020). In the pandemic context, previous studies have found a positive relationship between FC and behavior intention use of online services, especially in the education sector (Sitar-T aut, 2021;Wijaya and Solikhatin, 2021;Zulherman et al, 2021). Thus, the fourth hypothesis of the model is:…”

Section: 34mentioning

confidence: 94%

“…The UTAUT was chosen because (i) it reconciles and unifies previous conceptual models of technology acceptance; (ii) it is a well-developed technology acceptance theory used widely in multiple contexts; and (iii) it enables a higher explanatory power than other theoretical models used to study technology acceptance (Raza et al , 2021; Venkatesh et al , 2003). Moreover, UTAUT has been recently used to investigate technology acceptance in the pandemic context (El Refae et al , 2021; Raza et al , 2021; Wijaya and Solikhatin, 2021; Zhao and Bacao, 2020; Zulherman et al , 2021). Thus, the present work dialogues with these recent studies and contributes to understanding the consumer intention to use services online in the pandemic context in the light of the UTAUT theory.…”

Section: Introductionmentioning

confidence: 99%

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Consumer behavioral intention to use restaurant, concert and education services online during and after the COVID-19 pandemic: evidence from Brazil

Silva

Favoretto

Amancio

et al. 2022

IJQSS

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Purpose This study aims to examine the determinants of consumer behavioral intention to use the restaurant, concert and education services online during and after the COVID-19 pandemic. Design/methodology/approach A conceptual model based on the Unified Theory of Acceptance and Use of Technology (UTAUT) was tested via structural equation modeling by using data collected from a sample of 420 Brazilian consumers. Findings The results showed that performance expectancy and social influence are the most critical determinants of consumer behavioral intention to use services online during the pandemic. The results also provided evidence that the pandemic has generated significant impacts on future consumer behavior. Originality/value This study contributes in a multidisciplinary way to the literature on hospitality, entertainment and education services, by applying the UTAUT theory and testing the model during and after the COVID-19 pandemic context. Moreover, this study provides empirical evidence from Brazil, one of the most affected countries by COVID-19.

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Section: 34mentioning

confidence: 94%

Section: Introductionmentioning

confidence: 99%

Consumer behavioral intention to use restaurant, concert and education services online during and after the COVID-19 pandemic: evidence from Brazil

Silva

Favoretto

Amancio

et al. 2022

IJQSS

View full text Add to dashboard Cite

show abstract

“…The EUCS instrument was used to measure users' satisfaction on Malaysian government's electronic systems [16], to evaluate the Brazilian Financial Administration's integrated system [17], and to analyze the satisfaction on Indonesia's Customs & Excise Information System and Automation [18]. EUCS was also applied for web-based information system [19], website [20][21][22], disaster mitigation information system [23], security system [24], police information system [25], voter data information system [26], government financial system [27], computerized accounting system [28,29], accounting information system [30,31], office information system [12], hospital and health care information system [14,[32][33][34][35][36][37], education or academic information system [38][39][40][41], e-learning or learning management system [42][43][44][45][46][47][48][49][50], online library [51], university grading system [11], university tuition fee system [52], conference management system [53], enterprrise resource planning system [15,…”

Section: Introductionmentioning

confidence: 99%

End User Computing Satisfaction on Digital Trade Facilitation in the Philippines

Castillo¹,

Villa²,

Encinas³

et al. 2022

jinita

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Digital trade facilitation is increasingly becoming essential in a modern customs environment. Many countries have started computerizing and automating their trade procedures, the success of which depends upon their government’s information technology development. In usability perspective, the most appropriate success measure of an information system is the end-users’ satisfaction. This study assessed the end-user computing satisfaction (EUCS) on digital trade facilitation in the Philippines, known as electronic to mobile (e2m) system. This also determined the profile of e2m clients and the differences on their satisfaction. This further established correlations among the dimensions of EUCS. The study is a descriptive-survey research, which used a valid and reliable EUCS questionnaire. The respondents consisted of 49 e2m clients who were selected conveniently. Statistical tests employed were Mann-Whitney U-Test, Kruskal-Wallis H-Test, and Spearman’s Correlation. Results showed that majority of respondents are customs brokers, most are 4-6 years in profession, and with more than 10 transactions in a month. The end-users were generally satisfied on the total EUCS, as well as in content, accuracy, and timeliness, while they were very satisfied in format, and ease of use. Results also revealed that there are significant differences on clients’ satisfaction on format when grouped to profession, on ease of use when grouped to years in profession, and on accuracy and total EUCS when grouped to number of transactions in a month. All the five EUCS dimensions have significant positive moderate to strong correlations with each other.

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“…Proses pembelajaran dengan sistem e-learning adalah pembelajaran dengan memanfaatkan teknologi dalam prosesnya, sehingga diperlukan 3 komponen utama berupa teknologi sistem informasi, kualitas informasi dan kualitas layanan elektronik [4], [5]. Model teknologi informasi seperti Task-Technologi Fit (TTF) dan Unified Theory of Acceptance and Use Technologi (UTAUT) telah digunakan dengan baik dalam menilai penyerapan dan persepsi pengguna perangkat teknologi di berbagai bidang misalnya pendidikan [6], [7], kesehatan [8], [9], perbankan [10], [11].…”

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“…Penelitian sebelumnya terkait model UTAUT dengan kepuasan pengguna, misalnya penelitian mengenai model UTAUT pada aplikasi pemesanan makanan yang mampu mendukung kepuasan pengguna dan niat untuk menggunakan kembali [13]. Hasil penelitian lain menunjukkan bahwa model UTAUT berpengaruh signifikan terhadap kepuasan nasabah bank, berpengaruh signifikan terhadap kepuasan siswa [6]. Demikian juga penelitian menunjukkan bahwa harapan kinerja, harapan usaha dan pengaruh sosial mempunyai dampak signifikan terhadap kepuasan pengguna [14].…”

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Peran Integrasi Model UTAUT dan TFF untuk Kepuasan Pengguna E-Learning

2022

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The COVID-19 pandemic that has hit the whole world impacted all sectors, including the education sector. The learning process cannot be done face-to-face but virtually. E-learning is a form of online learning process that is highly dependent on information technology. In addition, it is necessary to consider the suitability of technology with the task so that the technology can support the implementation of user tasks. This study integrates the Unified Theory of Acceptance and Use Technology (UTAUT) and Task-Technology Fit (TTF) models to analyze student satisfaction through e-learning processes. This research used 157 samples of respondents from Budi Luhur University Jakarta. The collecting data using a questionnaire distributed via a Google form. Data analysis using Partial Least Square (SEM-PLS) approach with WarpPLS 6.0. software. These results showed that task characteristics had a significant effect on TTF. Technological features have significant effects on TTF. TTF has significant effects on performance expectations. Performance expectations and business expectations affect user satisfaction, but the condition of the facility does not significantly affect user satisfaction. Although, TTF and information quality have a significant effect on user satisfaction. Higher education managers need to pay attention to the factors driving student satisfaction in the use of e-learning, namely the suitability of the function and usability of e-learning, ease of use of e-learning, and the availability of organized information in e-learning. In addition, it is necessary to pay attention to the knowledge resources possessed by students to be able, to support the e-learning-based learning process.

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Analysis of End-user Satisfaction of Zoom Application for Online Lectures

Cited by 9 publications

References 6 publications

Consumer behavioral intention to use restaurant, concert and education services online during and after the COVID-19 pandemic: evidence from Brazil

Consumer behavioral intention to use restaurant, concert and education services online during and after the COVID-19 pandemic: evidence from Brazil

End User Computing Satisfaction on Digital Trade Facilitation in the Philippines

Peran Integrasi Model UTAUT dan TFF untuk Kepuasan Pengguna E-Learning

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