Analysis of the Effects of Role Overload and Role Conflict on Performance through Job Stress as a Mediating Variable in the Cellular Phone Trading Centers in Surabaya

Sutanto, Eddy Madiono; Wiyono, Ferdyanto Kurniawan

doi:10.14414/jebav.v19i3.517

Cited by 7 publications

(7 citation statements)

References 8 publications

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“…This is consistent with the findings of previous studies investigated by (Rusinta et al, 2019) where job stress mediates the effect of multiple role conflicts on employee performance in the Department of Revenue Financial and Asset Management, Kulon Progo Regency. Similar results are also found by (Sutanto & Wiyono, 2017) job stress has a significant effect as a mediating role of multiple role conflicts on performance. Based on the description above, the proposed hypothesis 4 (H4) is multiple roles conflict affects the performance of female employees through job stress mediation variables…”

Section: Literature Reviewsupporting

confidence: 85%

The Role of Work Stress Mediation in the Relationship of Multiple Role Conflict and Female Employee Performance

Lukiastuti

Lissa’dijah

2021

JMB

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Modern life and rapid development require women to take over in developing work careers, and even some become leaders of organizations and countries. In contrast to past perceptions that place women are considered low and tend to experience discrimination in careers and jobs. The participation of women by working brings negative consequences resulting from role conflicts. This study aims to provide empirical evidence regarding the effect of multiple role conflict on the performance of female employees with job stress as a mediating variable. The sample in this study was 97 employees of Bank Jateng, the Coordinator in Purwokerto. The data analysis method uses the structural equation modeling - partial least square (SEM-PLS) with SmartPLS version 3.3.2 software. The results showed that multiple role conflicts had no effect on performance, and job stress had no effect on performance. Multiple role conflicts have a positive influence on job stress. In addition, the moderating role of job stress shows a connecting effect between the influence of multiple role conflicts on the performance of female employees

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Section: Literature Reviewsupporting

confidence: 85%

The Role of Work Stress Mediation in the Relationship of Multiple Role Conflict and Female Employee Performance

Lukiastuti

Lissa’dijah

2021

JMB

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“…The literature reports ample evidence that employee performance is affected by role conflicts [1], [7], [8], [18], [19], [5]. The findings uncovered that role conflict negatively influenced employee performance.…”

Section: Employee Performancementioning

confidence: 99%

“…When employees feel pressured or burdened while completing their work, their performance will be impaired. The empirical research results revealed that increasing job stress would reduce one's job, and conversely, when job stress decreased, it would improve one's performance [2], [3], [4], [5], [6]. Based on these empirical instructions, the following hypothesis was proposed: H2: Job stress negatively and significantly affects employee performance.…”

Section: Job Stressmentioning

confidence: 99%

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The Job Stress as a Mediation Between Role Conflict and Employee Performance

Rahayu¹,

Hidayat²

2021

Proceedings of the 4th International Conference on Sustainable Innovation 2020-Accounting and Management (ICoSIAMS 2020)

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There has been continuous scrutiny of employee performance as it is a measure of both employee and organizational success. However, the determinants of employee performance are not yet convincing. Two inconclusive determinants of employee performance identified from the literature are role conflict and job stress. This study examines the mediating role of job stress between role conflict and employee performance. Primary data were collected from 102 employees of the Regional Financial and Asset Management Office in Yogyakarta, Indonesia. Structural Equation Model (SEM) was employed to analyze the data. The results indicated that role conflict positively and directly affected job stress. However, it negatively influenced employee performance. Based on the Sobel test, the results demonstrated that job stress mediated the relationship between role conflict and employee performance.

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“…The role overloads and role conflicts among the workers steered to job stress, in that way, impacting their job performance. Job stress and role overloads and conflict share a positive relationship, while job stress and job performance share a negative relationship (Sutanto & Wiyono, 2017). Moreover, role conflict hurts the organizational commitment with the mediating factor of high job involvement factor compared to moderate or low job involvement.…”

Section: Review Of Literaturementioning

confidence: 99%

Quality of Work Life and Work–Life Balance

Bhende

Mekoth²,

Ingalhalli³

et al. 2020

Journal of Human Values

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The purpose of this article is to unearth the dimensions of quality of work life and work–life balance and to find the impact of the quality of work life on work–life balance. Data have been gathered from 89 managers of public and private sector banks in India using a convenience sampling method and analysed using principal component analysis and multiple regression analysis. Both qualities of work life and work–life balance are multidimensional constructs. Results indicate that the productivity dimension of a work–life balance was influenced by all dimensions of quality of work life except grievance redress. Further, the skill deployment dimension was predicted by all three dimensions of quality of work life. However, none of the quality of work life dimensions had any relation with the efficiency dimension of work–life balance. The study will help managers to ensure employee productivity and skill deployment by enhancing the quality of work life. The study has relevance for employee welfare and organizational output. The study has unearthed new dimensions in quality of work life and work–life balance and has established new relationships.

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Analysis of the Effects of Role Overload and Role Conflict on Performance through Job Stress as a Mediating Variable in the Cellular Phone Trading Centers in Surabaya

Abstract: A B S T R A C T

Cited by 7 publications

References 8 publications

The Role of Work Stress Mediation in the Relationship of Multiple Role Conflict and Female Employee Performance

The Role of Work Stress Mediation in the Relationship of Multiple Role Conflict and Female Employee Performance

The Job Stress as a Mediation Between Role Conflict and Employee Performance

Quality of Work Life and Work–Life Balance

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