Technologies used to link the end-user to a telecommunication infrastructure have been growing over time because of the consolidation of new access technologies. Moreover, the arrival of new tools for information dissemination, such as interactive digital TV, creates a bidirectional element, capable of connecting the end-user to telecommunications networks through access technologies such as worldwide interoperability for microwave access, 3G, asymmetric digital subscriber line and power line communication. This study presents a heuristic based on multicriteria analysis for selection of first mile access in the integrated services digital broadcasting terrestrial standard, ensuring quality of service, using a videoconferencing application as an example. The following analytical approaches, with multicriteria analysis, are presented towards decision making for televisions connected to more than one return channel: (a) fuzzy AHP for defining the criteria weights (delay, jitter, throughput, packet loss etc.); (b) technique for order preference by similarity to ideal solution (TOPSIS) method, for approximation, guided by measurements taken in real scenarios; (c) elimination and choice translating reality III method, used to ranking the alternatives and comparing with TOPSIS.