Radiative transfer models used in remote sensing and hazard assessment of volcanic ash require knowledge of ash optical parameters. Here we characterize the bulk and glass compositions of a representative suite of volcanic ash samples with known complex refractive indices (n + ik, where n is the real part and k is the imaginary part). Using a linear regression model, we develop a new parameterization allowing the complex refractive index of volcanic ash to be estimated from ash SiO2 content or ratio of nonbridging oxygens to tetrahedrally coordinated cations (NBO/T). At visible wavelengths, n correlates better with bulk than with glass composition (both SiO2 and NBO/T), and k correlates better with SiO2 content than with NBO/T. Over a broader spectral range (0.4–19 μm), bulk correlates better than glass composition, and NBO/T generally correlates better than SiO2 content for both parts of the refractive index. In order to understand the impacts of our new parameterization on satellite retrievals, we compared Infrared Atmospheric Sounding Interferometer satellite (wavelengths 3.62–15.5 μm) mass loading retrievals using our new approach with retrievals that assumed a generic (Eyjafjallajökull) ash refractive index. There are significant differences in mass loading using our calculated indices specific to ash type rather than a generic index. Where mass loadings increase, there is often improvement in retrieval quality (corresponding to cost function decrease). This new parameterization of refractive index variation with ash composition will help to improve remote‐sensing retrievals for the rapid identification of ash and quantitative analysis of mass loadings from satellite data on operational timescales.