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Goll, Michaela

doi:10.1007/978-3-663-07865-4

Cited by 12 publications

(3 citation statements)

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“…Sproull and Kiesler, 1991;Appel, 2000;Bartsch-Beuerlein and Klee, 2001;Goll, 2002;Tyler et al, 2003), however, further empirical verification is required. It is, thus, necessary to gather accurate conditional data in different settings and contexts.…”

Section: Discussion: Possible Effects Of Virtualizing Work Processesmentioning

confidence: 95%

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Social.networks@work: Case studies into the importance of computer-supported social networks in a mobile phone company

Götzenbrucker¹

2004

Communications

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Organizational innovation depends heavily on whether or not communication processes are regulated. Furthermore, social networks represent content-based connectivity of actors in opposition to formal organization. Communication technologies such as e-mail make it possible to continuously maintain the establishment and preserve social networks. Enhancing cooperation in team working processes are the benefits of social networks in dynamic organizations. This article reports on four case studies which focused on teamwork and the structural analysis of e-mail as a communication technology in a mobile phone company. The case studies reveal the impact of computer supported social networks which became mainly apparent through changes in personal communication styles and the establishment of alternative hierarchies in electronic environments.

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Section: Discussion: Possible Effects Of Virtualizing Work Processesmentioning

confidence: 95%

“…ICTs are also of great importance for accessing and distributing information and knowledge (cf. Sproull and Kiesler, 1991;Stegbauer, 1995;Brown and Duguid, 1999;Fadden and Battles, 2000;Goll, 2002;Venolia, Dabbish, Cadiz, and Gupta, 2002).…”

Section: ) New Information and Communication Technologies Can Suppormentioning

confidence: 93%

Social.networks@work: Case studies into the importance of computer-supported social networks in a mobile phone company

Götzenbrucker¹

2004

Communications

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“…Ein weiteres beeindruckendes Beispiel ist die Studie von Heath/Hindmarsh/ Luff (1999), in der die "dislocated world" der mit Anzeigen und elektronischen Geräten arbeitenden Londoner U-Bahn-Zugführer analysiert wird. Exemplarisch sind für den deutschen Sprachraum die konversationsanalytischen Falluntersuchungen von Meier zu Strukturmerkmalen von Videokonferenzen (2000a;2003) sowie Goll (2002) 3. massenmediale Kommunikationen (im eigentlichen Sinn des Wortes, wie er bislang in der Medienforschung gebraucht wird): die "one-to-many"-Kommunikationen mittels der Massenmedien Hörfunk, Zeitung, Fernsehen, Bildschirmtexte, Film, Plakate, Buch, Flugblatt etc. Die Grenzen zur zweiten Gruppe sind, insbesondere, was mit Inter-und Intranet und Bulletin Boards und E-Mail-Verteilern klassische "one-to-many"-Kommunikationssituationen betrifft, fließend.…”

Section: Zu Methode Und Gegenstandsbereich Der Konversationsanalyseunclassified

Konversationsanalytische Medienforschung

Ayaß¹

2004

M&K Medien & Kommunikationswissenschaft

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In den vergangenen Jahren hat eine Fülle konversationsanalytischer Studien die Kommunikation in oder mittels oder über Massenmedien zum Gegenstand gemacht. So liegen, um nur einige Beispiele zu nennen, Untersuchungen über "recipient design" und "turn"-Strukturen von Nachrichteninterviews vor oder über Beteiligungsstrukturen in so genannten "radio call ins". Der deutschen (und auch internationalen) Medienforschung sind diese Untersuchungen bislang nahezu unbekannt. Der Beitrag stellt die bisherigen Ergebnisse und Gegenstände konversationsanalytischer Untersuchungen zu massenmedialer Kommunikation in Methode und Inhalt vor. Ziel des Beitrags ist, (massen-)mediale Kommunikation als Gegenstand der Konversationsanalyse methodisch und methodologisch zu reflektieren, sie als Methode vorzustellen und damit den Methodenkanon der Medienforschung zu erweitern.

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Knowledge, Work and Subject in Informational Capitalism

Schmiede

IFIP International Federation for Information Processing

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With the development of informational capitalism and the network society, globalization and informatization play an increasingly crucial role for understanding technology and society. Informatization describes a qualitative leap in technology development which opens up new dimensions of productivity by information modelling on the one hand, but which demands new forms of knowledge of information workers on the other hand. Work is becoming more flexible, but also more precarious and more polarized socially. These tendencies create a contradictory situation for the subject: formalization and new scopes of autonomy exist side by side. This constellation allows for new approaches to the social shaping of technologies. But they presuppose a fundamental change in attitude by both, system developers and social scientists.

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Cited by 12 publications

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Social.networks@work: Case studies into the importance of computer-supported social networks in a mobile phone company

Social.networks@work: Case studies into the importance of computer-supported social networks in a mobile phone company

Konversationsanalytische Medienforschung

Knowledge, Work and Subject in Informational Capitalism

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