Aspirations and Complaints on LAPOR UPI Application

Abstract

This research is motivated to further review the corpus on the complaints and aspiration data on LAPOR UPI system complaints. This study aims to describe the forms of corpus in Integrated Service Unit (ULT) about complaints and aspirations of the community. This study utilizes the software in analyzing corpus data, Antconc. This study obtained the data classified into data frequency, and samples of complaints and aspirarions. The findings showed in the period of January 2019 to December 2020, there were 41 complaints and 6 aspirations filed by the UPI community. On the one hand, this showed that the community have filed more complaints which indicated that the university have work to do to improve its services to the community. On the other hand, with the UPI LAPOR platform which was previously nonexistant, the community's voices were being facilitated as an indication of an improved university service. With this corpus data research, it is hoped that it can be one of the references and descriptions for the LAPOR UPI and the UPI